5-7 years of hands-on experience with ServiceNow, specifically CMDB modules.
Deep understanding of CMDB architecture and CI relationship modeling.
Expertise in implementing the Common Service Data Model (CSDM).
Knowledge of business applications, service instances, technology management services, and CI classes.
Experience with data integration and discovery processes.
Strong analytical skills focused on data quality and governance.
Excellent communication skills for effective stakeholder management.
Responsibilities
Design and optimize the ServiceNow CMDB for data accuracy and consistency.
Establish relationships between Configuration Items across various domains.
Implement processes for data ingestion from multiple enterprise systems.
Maintain the CSDM framework across the ServiceNow platform.
Manage the relationships between business applications and technology services.
Enforce governance policies for CI lifecycle management.
Collaborate to enhance CMDB data quality and visibility.
Benefits
Collaborative work environment with cross-functional teams.
Opportunity to lead improvements in data governance and quality.
Access to continuous professional development in ServiceNow and CMDB practices.
Full Job Description
Key Responsibilities:
Design, maintain, and optimize the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency.
Establish and maintain relationships between Configuration Items (CIs) across infrastructure, applications, and business services.
Implement and support data ingestion and integration processes from multiple enterprise systems into the ServiceNow CMDB.
Apply and maintain the Common Service Data Model (CSDM) framework across the ServiceNow platform.
Develop and manage relationships between Business Applications, Service Instances, Technology Management Services, Service Offerings, Business Capabilities, and related CIs.
Ensure IT asset and service data is structured and governed in accordance with CSDM best practices.
Collaborate with application owners, infrastructure teams, and business stakeholders to improve CMDB data quality and service visibility.
Define and enforce governance policies for Configuration Item (CI) lifecycle management, including creation, modification, and retirement.
Support Change Management processes by ensuring CMDB updates accurately reflect approved infrastructure and application changes.
Develop and monitor CMDB health dashboards, KPIs, and data quality metrics.
Identify and remediate stale, duplicate, orphaned, or inaccurate CMDB records.
Work closely with CI owners, auditors, and governance teams to support compliance initiatives and audit requirements.
Recommend and implement continuous improvements for CMDB processes, governance, and automation.
Required Qualifications:
Strong hands-on experience with the ServiceNow platform, particularly CMDB and related modules.
Excellent understanding of CMDB architecture, Configuration Item (CI) classes, and CI relationship modeling.
Proven expertise in ServiceNow CSDM (Common Service Data Model).
Strong knowledge of:
Business Applications
Service Instances
Technology Management Services
Service Offerings
Business Capabilities
CI relationship modeling
Experience with data ingestion, discovery, and integration into the ServiceNow CMDB.
Strong analytical and problem-solving skills with a focus on data quality and governance.
Excellent communication and stakeholder management skills.
Preferred Qualifications:
Experience managing CMDB data governance within ServiceNow.
Knowledge of Configuration Item lifecycle management and Change Management processes.
Experience implementing CMDB health dashboards and data quality monitoring.
Ability to identify and resolve stale, orphaned, duplicate, or inconsistent CMDB records.
Experience collaborating with CI owners, governance teams, compliance teams, and auditors.
Familiarity with ITIL best practices and ServiceNow governance frameworks.
Experience with ServiceNow Discovery, Service Mapping, IntegrationHub, or related ServiceNow capabilities is an advantage.
