Technical Account Manager

WSC Sports$110K — $130K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Collaborate effectively with product, customer success, and R&D teams.
  • Hold a technical mindset for solving complex web and API problems.
  • Ability to read code to identify issues.
  • Strong SQL writing and understanding skills.
  • Exceptional verbal and written communication in English.
  • Availability for weekend work and willingness to travel.

Responsibilities

  • Provide technical support for the customer success team with custom integrations and data validation.
  • Run SQL queries and analyze code samples to expedite project definitions.
  • Act as a technical expert during customer calls and product presentations.
  • Engage in technical discussions with customers at all levels.
  • Collaborate with Product and R&D to understand customer integration needs.

Benefits

  • Equity sharing to reward team contributions.
  • Fully covered health insurance options for medical, dental, and vision.
  • Automatic 401K matching contributions.
  • Weekly catered lunches for staff.
  • Annual subscription to a streaming service of choice.
  • Opportunities for fun team activities and sports events.
Full Job Description
Description

What You'll Do:

  • Provide technical guidance and support for the customer success team, taking the lead with customized integrations, stream tests, data validation, and technical solution definitions.
  • Running SQL queries and looking at code samples to speed up the project definition process and assist the Customer success team during their day-to-day routine.
  • Technical subject matter expert for WSC Sports platform during customer calls and presentations
  • Maintain ongoing technical discussions with the customer across all levels.
  • Work with Product and R&D teams to capture and articulate customer and prospect special integration needs.

Requirements

What You'll Need:

  • Proven ability to collaborate with key functional teams, in a particular product, customer success, and R&D teams
  • It is important that you have a technical mindset, allowing you to tackle complex web, API, and architecture problems, heavy client-facing experience.
  • Be able to read basic code to identify issues (not fixing)
  • Strong writing and understanding of SQL
  • Excellent verbal and writing English skills
  • Availability during weekends
  • Willing to travel.

Bonus Points:

  • Engineering or Computer Science degree/experience
  • Video/streaming knowledge
  • Passionate about Sports


Compensation, Benefits And Perks

WSC Sports US-based roles range in salary from $110,000 - $130,000.

Starting pay for the successful applicant depends on a variety of job-related factors, including, but not limited to, the candidate's qualifications, skills, experience and education. On top of the base salary, the benefits available for this position are:

  • Equity - We're all in this together so we want to share the rewards
  • 100% health insurance coverage on selected plans for medical, dental and vision
  • 401K matching automatically
  • Weekly catered lunches
  • Annual subscription to a streaming service of your choice
  • Plenty of fun team activities and sports events

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