We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using on TeamViewer's Digital Employee Experience (DEX) solution. As a TAM, you'll act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams; driving platform adoption, optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long-term customer retention and growth, ensuring our technology delivers real, sustained value across large-scale environments. **Responsibilities:** - Act as the trusted technical advisor for enterprise customers, providing architecture guidance, implementation support, testing assistance, and best practice recommendations. - Design and document scalable DEX deployments, integrating with technologies such as Intune, SCCM, ServiceNow, Entra ID, and other enterprise platforms. - Lead customer onboarding, enablement, and adoption initiatives, helping organizations maximize value through automation, analytics, dashboarding, and digital employee experience programs. - Identify integration and automation opportunities through APIs, scripting, and platform configuration to improve operational efficiency and business outcomes. - Monitor platform usage, performance, and telemetry to deliver health checks, uncover optimization opportunities, and drive continuous improvement. - Own technical issue resolution by leading troubleshooting efforts, coordinating with Support and Engineering teams, and ensuring successful outcomes for escalated customer challenges. - Deliver data-driven business reviews and executive updates that demonstrate value realization, align platform outcomes to customer goals, and influence roadmap strategy. - Partner with Sales and Customer Success teams to identify expansion opportunities, support renewals and upsells, and drive long-term customer growth and adoption. **Qualifications:** - Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience). - 5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments. - Experience with ServiceNow, ServiceNow integrations and API integrations - Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus. - Experience with large-scale environments (10,000+ endpoints) is highly desirable. **What we offer:** - **Work location is Tampa, FL** - Competitive compensation including stock-based options - Flexible PTO and paid holidays - 401(k) with employer matching - Comprehensive Health insurance package including 100% employer-paid medical coverage - Up to 12 weeks of Parental Leave - Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid - Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings - Open door policy - We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! The base salary range for this position is $95,000-$125,000 USD annually. This range represents the base pay TeamViewer reasonably expects to offer for this role and may vary based on job-related factors such as skills, experience, qualifications, location, business needs, and internal equity. In addition to base pay, this role may be eligible for TeamViewer's company bonus and RSU program. TeamViewer offers eligible employees a competitive benefits package designed to support health, wellbeing, family, and financial security. Benefits may include medical, dental and vision coverage; HSA and FSA options; a 401(k) plan with employer match; life and AD&D insurance; short- and long-term disability coverage; an Employee Assistance Program; voluntary benefits; pet insurance; and employee discounts. Eligibility and offerings may vary by role, work schedule, location, and plan terms. Department Customer Engineering Locations Tampa Remote status Hybrid