Technical Account Manager (Southern California)

Ajax Systems

$80K — $120K *
US-AnywhereRemote in Los Angeles, CA
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in security systems including alarm systems, video surveillance, and fire systems.
  • Hands-on experience in designing and installing various security systems.
  • Experience in delivering technical training both online and offline.
  • Strong presentation and communication skills, with a focus on interpersonal relations.
  • Willingness to travel for business-related events such as trade shows.
  • Self-motivated with a proactive working style and an outgoing personality.
  • Possession of NICET and ESA certifications.

Responsibilities

  • Conduct technical seminars, presentations, and webinars on Ajax products for diverse audiences.
  • Present product roadmaps and updates to distributors and dealers.
  • Manage and schedule training classes and support requests for Ajax products.
  • Promote tailored product solutions and provide technical consultations to key clients.
  • Perform market research and competitive analysis to enhance product offerings.
  • Establish and nurture long-term relationships with key partners.
  • Test and document new product features while collaborating with cross-functional teams.
  • Support sales initiatives by following up on leads through the company's CRM system.
  • Analyze customer needs alongside the sales team to recommend optimal solutions.
  • Contribute to beta testing of new products and provide feedback to product management.

Benefits

  • Health & Life insurance
  • 401(k) plan
  • Car allowance and all business-related expenses covered
  • Performance-based bonuses
  • Opportunities for professional growth
  • Engagement in impactful work
  • Work within an innovative environment.
Full Job Description
Qualifications:

  • Minimum of 5 years' professional experience in alarm systems, video surveillance, access control and fire systems.
  • Proven hands-on experience in designing and installing video surveillance, fire alarm, or other security systems.
  • Experience delivering offline and online technical training to technical audiences.
  • Excellent presentation, communication, and interpersonal skills.
  • Flexible and willing to travel for business trips, trade shows, and other professional events.
  • Self-motivated and independent, with an outgoing personality and a proactive approach to work.
  • NICET and ESA certifications


Responsibilities:

  • Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
  • Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
  • Proactively manage and schedule open classes, private classes and on-demand requests for training and support for Ajax products and technologies.
  • Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
  • Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
  • Build and maintain long-term relationships with key company partners.
  • Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross-functional teams.
  • Support the sales team by following up on leads through the company's CRM portal.
  • Analyze customer needs in partnership with the sales department to identify optimal product solutions.
  • Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.


We offer:

  • Competitive compensation that includes a base salary and performance-based bonuses
  • Car allowance, petrol and all business costs covered by the company
  • Health & Life insurance
  • 401(k)
  • Growth Opportunities
  • Impactful work
  • Innovative Environment


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