We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using on TeamViewer's Digital Employee Experience (DEX) solution. As a TAM, you'll act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams; driving platform adoption, optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long-term customer retention and growth, ensuring our technology delivers real, sustained value across large-scale environments. **Responsibilities:** **Lead Technical Strategy and Solution Architecture** - Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing - Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD - Identify areas of further system integration (API etc.) and assist with configuration **Drive Adoption and Technical Enablement** - Build, document and execute tailored technical onboarding and adoption plans - Enable customers on advanced DEX platform capabilities-such as automation, dashboarding, and endpoint health analytics-to drive deeper platform use - Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence **Proactively Optimize Performance & Troubleshoot** - Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities - Provide Validation and Health Check reports for existing customer environments - Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams - Deliver technical value and report on measurable outcomes - Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.) - Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy. **Support Expansion and Growth Opportunities** - Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis. - Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth. **Technical Expertise**: - Become an expert in the TeamViewer product suite - Strong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink). - Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrations. - Scripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIs. - Proven ability to communicate effectively with both technical and non-technical enterprise stakeholders. - Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals. - Strong troubleshooting, prioritization, and cross-functional coordination skills. **Qualifications:** - Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience). - 5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments. - Experience with ServiceNow, ServiceNow integrations and API integrations - Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus. - Experience with large-scale environments (10,000+ endpoints) is highly desirable. **What we offer:** - **Work location is Remote, USA.** - Competitive compensation including stock-based options - Flexible PTO and paid holidays - 401(k) with employer matching - Comprehensive Health insurance package including 100% employer-paid medical coverage - Up to 12 weeks of Parental Leave - Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid - Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings - Open door policy and casual dress code - We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! Department Customer Engineering Locations Clearwater Remote status Fully Remote