Fiserv

Technical Account Manager, PayFac-as-a-Service (PFaaS)

Fiserv$90K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years experience in Payments or FinTech
  • Proficient in API integrations and troubleshooting
  • Strong analytical and communication skills
  • Ability to manage multiple priorities effectively
  • Demonstrated follow-through and accountability
  • Strong verbal and written communication skills for diverse audiences
  • Experience with ISV, ISO, or aggregator models
  • Familiarity with REST APIs, JIRA, and Confluence
  • Bachelor's degree or equivalent

Responsibilities

  • Support onboarding of new PFaaS partners
  • Act as L2/L3 escalation point for integration issues
  • Serve as SME for PFaaS integrations
  • Create documentation to reduce repeat escalations
  • Collaborate across teams to resolve issues
  • Identify and improve onboarding and support processes
  • Manage client expectations as primary technical contact

Benefits

  • Comprehensive benefits package
  • Opportunity for professional growth
  • Supportive work environment
  • Flexible working arrangements
  • Access to ongoing training and development programs
Full Job Description
Job Title
Technical Account Manager, PayFac-as-a-Service (PFaaS)

  • What does a successful Technical Account Manager do at Fiserv?

The Technical Account Manager (TAM) will support the end-to-end lifecycle of PayFac-as-a-Service (PFaaS) partners, including ISVs, ISOs, and other partner-led distribution models. This role is responsible for supporting initial onboarding and integration, as well as ongoing post-production support and escalation management.

The TAM will serve as a technical and operational subject matter expert, partnering with clients during onboarding, guiding integration development, and acting as a Level 2 and Level 3 escalation point following go-live.

This role bridges Implementation, Product, Risk, and Support teams to ensure successful onboarding, integration stability, and long-term scalability of PFaaS partnerships.

Partner Onboarding & Implementation Support

Support onboarding of new PFaaS partners (ISVs, ISOs, and aggregators), partner with Implementation teams, validate configurations, guide development, and assist with onboarding risk resolution.

L2 / L3 Escalation & Post-Go-Live Support

Act as escalation point, lead root cause analysis across integrations, onboarding, and processing issues, and manage resolution across internal teams.

Integration & Platform Subject Matter Expertise

Serve as SME for PFaaS integrations, support API troubleshooting, onboarding workflows, and validate integration quality.

Partner Enablement

Support ISVs/ISOs as L1 support, create documentation, and reduce repeat escalations through enablement.

Cross-Functional Coordination

Collaborate with Implementation, Product, Engineering, Risk, and Compliance teams to resolve issues and ensure ownership clarity.

Continuous Improvement

Identify systemic issues and improve onboarding, documentation, and support frameworks.

Partner Relationship Management

Act as primary technical contact, manage expectations, and communicate effectively.

What You Need to Have:
  • 5+ years experience in Payments or FinTech
  • Experience with API integrations and troubleshooting
  • Strong analytical and communication skills
  • Proven ability to manage multiple priorities
  • Strong sense of accountability and follow-through.
  • Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.
  • Ability to speak to a technical and non-technical audience.
  • Experience with ISV, ISO, or aggregator models (PayFac and Marketplace clients)
  • Knowledge of onboarding, settlement, and payment flows
  • Familiarity with REST APIs, JIRA, Confluence
  • Bachelor's degree or equivalent


What is Nice to Have:

  • Knowledge of Fiserv Systems and platforms
  • 5+ years of account management experience with enterprise level clients
  • Prior experience with Confluence/JIRA/Clarity
  • Project management/SCRUM certification(s)


Visa Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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