Technical Account Manager - OEMThe Role: We are looking for a customer-centric
Technical Account Manager (OEM) with a direct focus on our largest enterprise customers. The TAM is a technical professional who helps optimize Aiven's customer experience and accelerate time-to-value when using Aiven's Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.
What You'll Do:- Build Relationships: Help customers succeed by building successful relationships throughout the entire customer journey.
- Technical Strategy: Develop a deep technical understanding of the customer's business priorities, operational models, cloud architecture, and technical initiatives.
- Operational Advisory: Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments.
- Cross-Functional Advocacy: Act as a conduit into Aiven's Sales, Support, Engineering, and Product Management teams to represent customer interests.
- Operational Reviews: Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis.
- Sales Collaboration: Participate in sales account planning and support account penetration and pipeline growth strategies.
- Travel: Travel up to 10% of the time to meet with customers.
What We're Looking For:- Technical Expertise: A deep conceptual and hands-on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch.
- Consulting Background: Proven experience in technology sales, pre-sales, or technical consulting.
- Development Skills: Fluency in one or more programming languages such as Java, Python, Go, or Ruby.
- Cloud & Infrastructure: Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases.
- Communication: Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams.
- Project Management: Ability to manage multiple projects, determine urgency, and execute detailed action plans.
- Nice to Have: Previous experience in Customer Relationship Management (CRM) and migration experience (e.g., Oracle to PostgreSQL).
Global Benefits: Our global benefits are designed to help you thrive and grow, personally and professionally:
- Equity: Participate in Aiven's equity plan.
- Flexibility: Balance work and life with our hybrid work policy.
- Gear: Choose the equipment you need to set yourself up for success.
- Learning: Use your Professional Development Plan budget for learning opportunities.
- Wellbeing: Receive holistic wellbeing support through our global Employee Assistance Program.
- Time Off: Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time).
- Open Source: Get paid to contribute to open-source projects via our Plankton program.
