The Technical Account Manager is a key technical advisor and solution designer during the project implementation and maintenance of his accounts You will work closely with the sales teams to understand customer requirements, deliver and align technical capabilities with business together with our TechOps experts. As representative of the TechOps team you will work cloud operations, deployment and SaaS development teams across all levels to resolve complex challenges. You will be responsible to ensure n-1 release compliance across all customers, collaborate and own the deployment and upgrade schedule with the TechOps Teams.

Your role in our team

• You will collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
• You will align and schedule resources according to customer requests and internal prioritization.
• You will maintain version history and planning for Cloud Customer installation and upgrades.
• You will track time spent on service requests, installations, and customer support to report to stakeholders.
• You will support project organizations in submitting completeness of requests for services.
• You will ensure team members are aware of scheduled items and are able to complete them as planned.

Your profile

• You have experience in project management, capacity planning, and task scheduling.
• You have experience working with Jira and ServiceNow.
• You are an expert understanding of containerization, AWS, AZURE and SaaS
• You are an expertise in regulated environments i.e. GMP
• You have strong understanding of API and background in software integrations
• You have preferred knowledge and experience with MES and/or PAS-X
• You can coordinate projects across various levels
• You are collaborative and inclusion driven team player
• You have experience working with global teams across various times zones
• You have experience with knowledge management
• You have good understanding of software release processes and SaaS deployments
• You have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall)

Your benefits

• You will work in a modern work environment with open culture towards improvements and new ideas
• You are part of a global operating company with a wide customer basis and a growing business
• You profit from international cooperation within group-expert network to implement corporate wide concepts
• You will work in a team who is focusing on customer requirements
• You will get an attractive compensation package including health, dental, vision insurance and retirement plan

Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you! Körber Xperience (koerber.com)!

Your working environment at Körber

Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first in class Werum PAS-X software offering allows our customers to control and record the making of life saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation."