Job OverviewThe Technical Account Manager (TAM) serves as a trusted technical advisor and governance partner for assigned managed services clients. This role provides proactive technical oversight by assessing client environments against standards, identifying risk and lifecycle exposure, and translating findings into clear, actionable recommendations. The TAM partners closely with internal delivery teams and customer stakeholders to ensure environments are stable, supportable, and aligned with best practices. This position is focused on strategic technical visibility and planning rather than day-to-day ticket execution.
Responsibilities- Serve as the primary technical point of contact and advisor for assigned client environments
- Conduct structured technical reviews to assess standards alignment, configuration health, and technical risk
- Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure
- Identify and document risks, gaps, and improvement opportunities with clear business impact
- Translate technical findings into actionable recommendations that support client planning and decision making
- Partner with internal service, engineering, and project teams to route and validate remediation efforts
- Contribute to and maintain accurate technical documentation and environment visibility
- Support lifecycle planning discussions by identifying end-of-life, end-of-support, and supportability risks
- Participate in client meetings to review environment health, risks, and recommended actions
Qualifications & Experience- 5+ years of experience in IT service delivery with managed services experience strongly preferred
- Proven ability to perform environment assessments and technical reviews (including audit-style evaluations) and identify broader technical patterns, risks, and gaps
- Experience progressing beyond support roles into systems engineering, implementation, or project work
- Strong client-facing communication skills with the ability to translate technical concepts into business terms
- Hands-on experience with Microsoft 365 and Azure environments
- Working knowledge of networking fundamentals (firewalls, VPNs, routing, and switching), endpoint management, backup, and disaster recovery
- Familiarity with cybersecurity concepts including identity, access management, and endpoint protection
- Experience using MSP tools such as RMM, PSA, and documentation platforms
- Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience
What Drives ImpactBehaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:
- Innovation: We embrace change because innovation lives outside the comfort zone.
- Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
- Honesty: We are fiercely transparent and consistently honest.
- Fun: We fuel work with fun, knowing life's too short for boring.
- Low Ego: We champion ideas over titles, because brilliance knows no rank.
- One Team: We win as a team, we lose as a team, we are one team.
CompensationActual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department.
Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Benefits We Take Pride In- 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
- Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
- Development and growth opportunities with on-going training & continued education reimbursement
- 401(K) & retirement plans with complimentary financial advisory services
- Comprehensive health, disability, life, dental, and vision plans
For full benefit information, visit https://www.impactmybiz.com/careers/#benefits
