Own the success of your book of business. Every customer you support is on a journey from new user to confident, retained Core Power user-and youre the guide who makes that journey land. Youll drive product adoption, get ahead of risk before it ever turns into churn, and partner closely with your Customer Account Executive to translate technical wins into real business outcomes. Equal parts technical strategist and trusted advisor, youre the reason customers in your book stick around, grow, and become some of JobNimbuss biggest advocates. What Youll Be Doing: 33 Take full ownership of a dedicated book of business in your territory, starting with a strong first customer call and growing into a long-term, trusted technical advisor 33 Drive adoption of key features (Jobs, NSE, Payments) that solve each customers specific pain points, while spotting and addressing risk factors early - before they turn into downgrades or churn 33 Own and close customer-critical escalations, and partner with your Customer Account Executive (CAE) to co-develop technical roadmaps for feature adoption across your book 33 Travel onsite to visit customers in your territory roughly once a month-building the kind of relationships that dont happen over Zoom 33 Provide consultation and training at company events and trade shows, and identify strategic customers willing to pilot new features and deliver structured feedback to Product 33 Train customers on specific features through webinars with Marketing, continue customer success support after Professional Services wraps up implementation, and flag potential leads for a warm hand-off to JobNimbus Marketing What Makes You the Hero for This Job: 33 Experience owning a non-pooled book of business-anywhere from a handful of enterprise accounts up to roughly 300-at a SaaS or highly technical company. This is non-negotiable 33 A track record of driving product adoption and protecting customer retention 33 Based in or willing to relocate to the Orlando, FL or Dallas, TX area, with the flexibility to travel locally to customer sites 33 Strong consultative and communication skills; comfortable partnering across CAE, Product, Marketing, and Professional Services teams 33 Industry experience is a nice-to-have, not a requirement Superpowers: 33 Extreme Ownership. You own every account in your book-not just the renewal, but the entire relationship. If adoption is stalling, an escalation needs resolving, or your CAE needs technical backup for a growth conversation, youre the one who notices and acts. No one has to chase you 33 Customer Obsessed. You treat every interaction-a kickoff call, an escalation, an onsite visit-as a chance to make a customer feel genuinely taken care of. Our customers should finish every conversation with you thinking, This team gets it and has my back. 33 Proactive Learning. You dont just support the platform-you understand it deeply enough to spot the next feature a customer needs before they ask for it. You stay curious about JobNimbus and your customers businesses so youre always a step ahead of risk. 33 Team Commitment. Youre the connective tissue between your customers, your CAE, Product, and Marketing. You loop in the right people at the right time and care about your teams collective wins, not just your own books numbers 33 Self Awareness. You know where your role starts and ends. You partner with Professional Services, Product, and your CAE rather than trying to do it all yourself, and you ask for help before a small risk becomes a big one. Mentor (Hit us up to get more information) Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.