What you'll do- Account Management:
- Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution.
- Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value.
- Technical Advisory:
- Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
- Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.
- Customer Data Analysis:
- Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
- Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.
- Collaboration and Feedback:
- Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success.
- Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features.
- CRM Tracking:
- Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.
Qualifications- Pre/Post-sales Account Management: Minimum of 5 years of relevant experience in account management, consulting, or professional services.
- VDI Expertise: Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience.
- Software Background: Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles.
- Adoption and Implementation: Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product.
- Problem Solving and Analytical Skills: Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
- Communication and Collaboration: Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.
Required experience- A minimum of 5 years of relevant experience in pre/post-sales account management, consulting, or professional services.
- Hands-on experience deploying and optimizing VDI environments, with preference given to AVD (Azure Virtual Desktop).
- Strong technical background with expertise in cloud computing, infrastructure, or related fields.
- Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
- Experience in managing complex technical projects and delivering successful outcomes.
- Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
Benefits and Incentives- Competitive Base + Commission Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
- Collaborative Team Culture
* Benefits for international employees, outside the US, vary by country.
The pay range for this role is:
150,000 - 170,000 USD per year (Remote (United States))
