Familiarity with Apache, AWS, CDNs, Nginx, and WAFs
Strong understanding of HTTP protocols
Experience with Kibana/Elasticsearch is a plus
Technical knowledge of website hosting and architecture
Self-motivated and curious learner
Strong communication and project management skills
Responsibilities
Lead technical discussions with customers
Manage projects for successful integrations and optimizations
Conduct regular technical meetings to track client progress
Respond to technical queries and resolve issues promptly
Monitor customer health from a technical perspective
Participate in on-call rotations for escalations and incidents
Benefits
Hybrid work model with in-office and remote options
Monthly allowance for office commuting
$500 stipend for home office setup
Comprehensive health insurance options
Investment in professional development
Team-building events and workshops
Generous PTO of 27 days + 12 holidays
401K eligibility with matching
Full Job Description
Your scope: As the Technical Account Manager
You will help our customers get the most out of our solution, respond to their requests with precision and clarity, and resolve issues that may impact the product's reliability and speed. You will be an expert in DataDome solutions and understand in-depth: how the product works, its implementation, lifecycle, the bot detection process, and the dashboards' functionalities
Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases. And, more importantly, proactively educating them on the daily usage of our solution.
Manage customer projects to ensure the successful delivery of integrations, optimizations, and technical initiatives.
Lead regular technical committees with clients to track progress on action items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering Dept) and external stakeholders.
Respond to technical questions and resolve issues, keeping both the customer and internal teams informed on investigations, findings, and outcomes.
You are able to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction.
Proactively monitoring customer health from a technical perspective
This role may be required to participate in a scheduled on-call rotation on occassional weekends to support customer escalations, critical incidents, and business continuity needs.
It would be great if...
At least 2 years of previous experience in B2B/SaaS solutions or CyberSecurity products
You know how to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction
You have proven working experience with Apache, AWS, CDNs (e.g. Akamai, CloudFlare, Fastly) lambda@edge, Nginx and WAFs
HTTP protocol is no mystery to you
Bonus: Working with the Threat Research team, you can deep dive into data, and you are familiar with Kibana/Elasticsearch
Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)
You are a fast learner, curious, and autonomous
You are a team player and like to interact with other teams in the company
You are a customer-driven person who is excited to work and solve technical challenges in an ambitious environment
Familiarity with agentic or AI-assisted configuration tools and workflows
What's in it for you?
Hybrid work setup (3 days/week in office) with access to our Soho, NYC office, a $50/month allowance for those coming in regularly (10+ days/month), and a $500 home office stipend to set up your ideal workspace - fostering the collaboration, fairness, and alignment that fuels DataDome's growth.
Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
Professional Development: #Growth is part of our DNA, therefore we invest in your personal learning and development.
Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual company offsite, winter party, lunch & learns, & much more.
Parent Care: Gifts & care packages to celebrate growing families.
PTO: 27 days + 12 national holidays.
401K: eligibility + matching.
What are the next steps?
Talent Acquisition Specialist will contact you for a first chat
You will then meet with our Customer Value Engineering Manager for AMER
You will then have a technical assessment and peer interview
The final step will be a one-on-one meeting with Benjamin, our CEO
