Tech Specialist 3 - Charlotte, NC

M.C. Dean, Inc. • $75K — $95K *

Charlotte, NC 28269In-Person

Technical Services

Less than 5 years of experience

2 days ago

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Job Overview by Ladders

Qualifications

High School Diploma with 10+ years in electronic security systems or equivalent qualifications
System administrator experience in troubleshooting and system management
Vendor certifications for electronic systems preferred
Reliable attendance and ability to work flexible hours including nights and weekends
Willingness to travel for client engagements

Responsibilities

Analyze system performance and recommend improvements
Provide support to the system administration team
Communicate with customers, manufacturers, vendors, and system administrators
Train users and support personnel on system operations
Conduct research and develop scopes of work for security system installations

Benefits

Collaborative team environment that values engineering and innovation
Opportunity to lead and build within a well-established firm
Investment in professional development and training programs
Open communication with senior leadership and local management

Full Job Description

Overview

We are seeking a Tech Specialist 3 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

Analyze system performance and recommend improvements
Provide support to the system administration team
Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Provide on site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Interface with engineering team to ensure design efficiency
Interface with internal and external customers
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Read blue prints, schematics and statements of work (SOW).
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
Perform all duties with minimal direct supervision
System Design and Oversight: Reviewing security system designs and providing technical guidance to design teams.
Risk Assessments: Conducting assessments of locations to identify vulnerabilities in technology, hardware, and architecture.
Scope Development: Creating detailed scopes of work for intrusion alarms, electronic access control, video management systems, custom CCTV installations, and locking door hardware.
Planning and Execution: Developing project schedules and resource plans, tracking progress, and resolving issues to ensure projects are completed on time and within budget.
Installation and Configuration: Overseeing system setup by coordinating with security integrators, construction teams, and external vendors.
Commissioning and Turnover: Managing system testing, acceptance, and stakeholder training for intrusion, access control, and VMS operations.
Compliance and Communication: Ensuring adherence to local regulations and privacy standards, and providing regular status updates on project progress and budget.

Qualifications

Education/Position Requirements:

High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
Associates with 8+ years of experience or
Bachelor's Degree with 5+ years experience or
Master's Degree with 3+ years experience
System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Vendor certifications for electronic systems preferred
Reliable attendance at customer site during work hours required by customer
Ability to work a flexible schedule that includes occasional nights and weekends
Ability to travel

What we offer:

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.

Abilities:

Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.

About M.C. Dean, Inc.

M.C. Dean, Inc. Careers

There has never been a better time to explore the job opportunities at M.C. Dean, Inc., a leader in innovative engineering and integration solutions. This company stands as a beacon of innovation and leadership in the industry, offering a plethora of career paths for both seasoned professionals and those seeking internships.

Work You’ll Do

Join M.C. Dean, Inc.'s dynamic team to assist in transforming operations and enhancing systems with cutting-edge technology and sustainable practices. M.C. Dean, Inc. leads with a unique blend of advanced engineering, excellence in execution, and a commitment to environmental sustainability.

Innovative Work

M.C. Dean, Inc. is home to a large group of dedicated professionals who thrive at the intersection of technology, industry expertise, and digital innovation. The team is tasked with delivering targeted solutions that propel businesses forward, making M.C. Dean, Inc. a pivotal player in technological advancements.

Do Innovative Work

Professionals at M.C. Dean, Inc. are encouraged to push the boundaries of what is possible, utilizing their skills to drive progress and innovation. The company’s commitment to professional growth and diversity training ensures that every team member has the opportunity to excel.

Be Part of a Great Team

Working at M.C. Dean, Inc. means being part of a culture that values diversity, leadership, and professional growth. The team benefits from a collaborative environment that fosters networking and innovation, all while contributing to impactful projects.

Future-Proof Your Career

M.C. Dean, Inc. offers job opportunities that allow for significant career advancement, supported by comprehensive benefits, robust training programs, and a commitment to professional development. The path to leadership is clear and attainable, with resources that support continuous learning and career progression.

Explore

Professionals and interns at M.C. Dean, Inc. engage in projects that redefine industry standards and push the envelope of what technology can achieve in both public and private sectors.

The M.C. Dean, Inc. Employment Experience

M.C. Dean, Inc. is dedicated to creating a workplace where diversity is celebrated, and innovation is the norm. Employment at M.C. Dean, Inc. means joining a global team known for its strategic approach to solving complex challenges.

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Discover open positions that match your skills and interests. M.C. Dean, Inc. is actively hiring and looks for passionate, curious, and solution-driven team players. Explore the array of positions from engineering to project management and beyond.

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Learn more about M.C. Dean, Inc.

Size

5,001 employees

Industry