Responsibilities:

Lead delivery, ongoing maintenance of system solutions and alignment across Security Fraud systems
Develop and implement system monitoring plans to proactively prevent service disruptions to ensure system reliability, availability, and operational stability
Troubleshoot and lead teams through resolution of system issues; analyze root cause analysis and recommend improvements
Identify gaps in processes, controls, and documentation; drive continuous improvement
Translate business needs into clear user stories, acceptance criteria, and supporting documentation
Ensure requirements traceability from intake through delivery and validation
Maintain clear priorities, scope alignment, and a highly groomed backlog
Partner closely with cross functional teams to ensure requirements are actionable and aligned to business objectives and deliver measurable value
Build strong partnerships with engineering, product, and business stakeholders and contribute to broader portfolio delivery
Identify, manage and communicate dependencies and risks early with clear mitigation plans
Assist with development and maintenance of program roadmaps, delivery plans, and business value tracking
Support business case development, investment planning, and prioritization

Qualifications:

Experience managing large, complex initiatives/projects, preferably in the financial services sector
Strong understanding of project management methodologies (e.g., Agile, Scrum, SAFe delivery models) and experience in planning, tracking, and reporting progress
Experience in requirements analysis, documentation, and backlog management
Strong analytical, troubleshooting, and problem-solving skills
Strong communication, stakeholder engagement, and leadership skills
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Expert skill in the use of Microsoft Office Products and Applications (e.g. Word, Excel, PowerPoint, OneDrive)
Bachelor's degree in Business Administration, Finance, or related field, or the equivalent combination of education, training and experience
5+ years of experience supporting or leading technical program and/or product delivery

Desired Qualifications:

Knowledge of Navy Federal functions, philosophy, operations, and organizational objectives
Proficiency in documenting workflows with tools such as Mural or Visio
Proficiency using tools such as Azure Boards in Azure DevOps for backlog management, road mapping and sprint tracking
Relevant certifications (e.g., PMP, SAFe, CSM or equivalent)