Tech Lead TECHM-JOB-26118
Location: HUNTSVILLE
Skill: Windows Administration
NOTE : To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA's/KPI's/OLA's. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.IT Field Service Role: ¿ 1st and 2nd level support for Windows based user applications ¿ Handling incoming support requests from end users (=tickets) ¿ Maintain end user laptop and desktop support. ¿ User management permission management of several systems ¿ Asset management: care of employees regarding their IT workstation equipment (hardware), Mobile Phones and IT Accessories ¿ Support for the purchasing within IT stock Inventory Management ¿ Control and oversee ordering inventory, storage of inventory, and control the amount of goods. ¿ Update the CMBD record file. ¿ Support and Maintenance of the network infrastructure ¿ Support of telecommunication systems (MS Teams, legacy telephony) ¿ Support regarding the office relocations (warehouses, new offices network, switchers, installations) ¿ Collaboration on IT projects throughout the life cycle of IT infrastructure/organizational programs ¿ Reading error codes flashed up on the device. ¿ Swapping out hardware ¿ Tracing faults using diagnostic devices and software. ¿ Upgrading components ¿ Assisting the support staff of other service providers ¿ May require some staggered shifts. ¿ Will require some travel to sites. ¿ Other duties may be assigned. ITAR Datacenter Admin Role: ¿ Manage Azure IAAS platform. ¿ Maintain Azure VMs, Networking, Security policies, backups, User accounts, etc. ¿ Troubleshoot Azure IAAS and O365 issues. ¿ Implement And Manage Storage accounts in Azure. ¿ Implement Security and Protecting Identities ¿ Monitor Resources and Log Analytics ¿ Manage Windows Server Operating 2012/2016/2019/2022. ¿ Maintain and administer AD, DNS, DHCP, NFS, NIS, Client roots, and group policy. ¿ Patch Management ¿ WSUS & SCCM ¿ Preparation of RCA. ¿ Strong analytical and troubleshooting skills. ¿ Good knowledge of Windows Server / AD / Windows Client & Server Management ¿ Experience in IT environments for AUTOCAD, design, production, and calculation ¿ Good Linux / Unix experience ¿ Good knowledge of database managers such as SQL Server ¿ Excellent local and English language in speech and writing ¿ Experience of work with monitoring software/systems ¿ Strong technical documentation skills, ability to clearly record key information within incident tracking and knowledge base systems. Job Requirements / Knowledge and Experience Must's: ¿ Completed technical education with a focus on IT or equivalent work experience. ¿ Years of experience: Intermediate, typically 5 to 5 years of applied skills and experience ¿ Work experience in a similar role with a focus on technical support and help desk. ¿ Good knowledge in the areas of network technology (LAN, WAN, Wi Fi, DNS, DHCP¿.) and serve