Tech Lead TECHM-JOB-25886 Location:Texas City Skill: IBM Websphere Installation,Configur... Resources Roles & Responsibilities (1) APIC Infrastructure Application and System Upgrades for DataPower Gateways and APIC Patches Bug fixes Certificates updates Work with CADE regarding code signing cert for ESTS Ensure DPOD patching completes successfully Maintain LEAP scheduler for production and nonproduction DPOD Proactively ensure compatibility between DataPower, APIC and DPOD, RHEL, Kubemetes versions APIC reporting Weekly reporting DPOD reporting Qualys reports PCI compliance for APIC Perform weekly health checks for Analytics, Developer's Portal, Management and Gateways Infrastructure Report card for CPU, memory and storage (disk space) Capacity Planning New Requests Peak Burst Capacity Vendor Management Open/update tickets with IBM with any APIC related issues Provide must gather for DPOD issues Provide error reports/gateway logs Postmortem logy/HAR files Attend weekly IBM meetings for ticket status IBM Quarterly Report Card Approving applications in APIC Management servers Must be done daily as there is a 24hour SLA for all approvals Attend onboarding meetings for new applications Must be done in conjunction with CADE Approve capacity for new applications. Roles and responsibilities (2) Maintaining APIC documentation Maintain the Standard Operating Procedures for APIC and DataPower Gateway's Runbooks for APIC Maintain infrastructure inventory Visio docs Email distribution lists Onboarding new APIC Infrastructure personnel New Request Dispatching SMC Requests to Team Mailbox Teams Requests Phone EVERBRIDGE weekly/biweekly updates for support Change controls and all related documentation for changes Ensure scheduling is timely- Production changes should be done over the weekend Upgrade/Migration checklist Automate regular/periodic tasks related to APIC APIC Support Ensure all APIC related incidents are addressed in a timely manner Remediate user access issues sent via SMCs or email API Functionality Infrastructure Concerns APIC related issues Web front end troubleshooting