Tech Lead TECHM-JOB-25660
Location: ALPHARETTA
Skill: Dell EMC Storage admin Advanced
¿ 7 years + hands on experience in a technical storage infrastructure operational role Technical understanding of storage technologies including Dell EMC: VMAX, VNX, Unity, Centera, Isilon and associated management tools ¿ NetApp: 7 mode, CDOT, Operations Manager, OCUM, OnCommand ¿ Hands on experience supporting multi platform storage environments. ¿ Demonstrate ability to succeed in a large global company with a complex IT environment. ¿ Ability to manage own workload and deliver results in fast paced, demanding environment with changing priorities. ¿ Ability to work collaboratively in a globally dispersed team ¿ Work to ITIL best practices in regards to incident management, change management, configuration and problem management. ¿ Manage services to SLA/OLA. Ensure all severity issues are acted on to SLA/OLA. Work with major incident managers and peers from other groups to resolve major incidents to resolution. ¿ Prepare root cause analysis as required and present as appropriate. ¿ Participate in on call for out of hours support related to supporting storage infrastructure globally. ¿ Work proactively to manage performance of the storage technologies and avoid issues related to performance. If performance issues do occur, use appropriate tools and processes to diagnose and address in a timely manner. ¿ Participate in vendor service review to ensure that they are attaining service levels. ¿ Manage advanced technical issues escalated from technical peers for problem resolution ¿ Create, modify and publish process and procedural documentation. ¿ Perform installations, patches, code upgrades, capacity planning and performance tuning; through approved Change Management mechanisms of the Storage Assets globally. ¿ Maintain and monitor compliance to corporate security policies. ¿ Participate in Storage Security Audit reviews regularly to ensure they are compliant and address any issues immediately. ¿ Identify and implement process improvements including automation where appropriate. Support application Disaster Recovery tests. ¿ Block storage devices ¿ Excellent communication skill required, both written and verbal. ¿ Excellent interpersonal skills and a genuine desire to help resolve technical issues with a sense of urgency. ¿ Ability to actively troubleshoot incidents and escalate appropriate ¿ Expert in Storage provisioning, Storage reclaims and storage capacity analysis on Dell EMC Unity, Isilon. NetApp 7 Mode and CDOT. ¿ Has knowledge in scripting & implementation of automation to reduce manual effort using scripting languages such as PowerShell, Python, Bash, Perl or others. ¿ Has the knowledge on public cloud essentials for providers including AWS & Microsoft Azure.