Tech Lead TECHM-JOB-24152
Location: Plano TX
Skill: Impact of Digitization on HLS
Description
Epic Technical Lead - DBA, Bridges, Data Courier Sr. Analyst
$75/hr C2C
JOB SUMMARY
Technical Team Lead over DBA, Bridges and Data Courier Admin
Qualifications
Must be certified in both DBA and Bridges with requirement to obtain certification in Data Courier admin within 90 days of joining
High School or equivalent All levels of EPIC Applications Analysts are required to have specific EPIC Module knowledge in the EPIC Application area they are assigned to
Minimum of five (5) years' experience and/or training with healthcare information systems and terminology
Minimum of five or more (5+) years' experience with the application, module or equivalent system as assigned Advanced knowledge of the assigned EPIC application in at least one functional area (e
Bachelor s Degree in Computer Science, Information Systems or equivalent experience in a related field
Five or more years' experience with the application, module or equivalent system as assigned Five or more years' experience working in a Health Care Application Services department, preferably within an acute care environment
Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment
Proficient with Microsoft office tools, including Word, Excel, PowerPoint, Visio, and Project
Experience with report building tools
License and Certifications
Epic training and certification in the DBA and Bridges with the requirements to obtain Data Courier Admin certification with 90 days of start
Responsibilities
Queue management of all team's tickets and non-ticketed work
Trains staff
Provides daily SME support to analysts
Responsible for meeting team goals
The Applications Analyst is responsible for coordinating all issues that arise during the project for their application areas and must be very knowledgeable about the organization's policies, procedures, and business operations
The Applications Analyst is responsible for configuring, testing, implementing and supporting Epic for the delivery of patient care and other supporting functions of the organization
Acting as the primary support contact for the application's end users
Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them
Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
Identifying and implementing requested changes to the system
Serving as a liaison between end users' workflow needs and Epic implementation staff
Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
Works with Epic representatives, the organization's business community, and end users to ensure the system meets the organization's business needs with respect to the project deliverables and timeline
Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits, validation sessions, and other integrated session
Participating in training and working with end users
Troubleshooting problems and questions
Reviewing the status of projects and issues on an ongoing basis with leadership
Holding weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones
Maintains service level agreements in the management of IT Service Management incident and request tickets, including ample notes and documentation within tickets
Ensure that quality patient care is delivered to all patients on a 24-hour basis, and the unit is maintained in accordance with professional and regulatory standards and the philosophy and goals of Hoag
Position may require participating in meetings outside of normal business hours and/or alternate shifts including occasional evenings and/or weekends
Performs other duties as assigned
Collaborates with key stakeholders, end users and other members of the business, patient care and Information Technology teams to optimize system configuration, function and access
Evaluates problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities
Works together with clinical and business advisory groups to provide system solutions that support and enhance the adoption of the electronic medical record and its supporting components
Assures the Information Technology (IT) needs support the goals and objectives of the customer as well as the business needs of Hoag
Addresses system concerns for the end-users
Identifies system enhancement requests and works with the team to communicate them to the vendor
Tests the system, including any configurations, customizations and new releases, prior to production implementation
Works with end-users and the reporting team to assist with the design and testing of system reports
Communicates system changes to the end users and training staff
Participates as a team member in various projects, including those lead by the PMO
Prepares for and participates in system design, validation and/or remediation sessions
Utilized as a resource by other groups within the department, outside of their primary Subject Matter Expertise (SME) area
Can effectively participate on cross-functional teams
In addition to the Analyst I duties the Analyst II also does the following
Actively leads and takes ownership for the build and maintenance of system dictionaries, profiles, tables and other configuration points
Ability to create moderately complex reports using reporting tools
Troubleshoots and resolves highly complex application errors and other system issues
Responsible for addressing a high volume of system-related activities in a timely fashion while consistently maintaining a high level of quality and customer satisfaction
Leads small to medium-sized projects
Understands data flow to/from other systems and works with the Application Integration team to help resolve data integration issues
Understands application communication flow to/from other systems and works with IT Technology team to help resolve application communication issues
Manages system concerns for the end-users
orders, materials management, etc