Tech Lead

Keylent, Inc.

$90K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in project management
  • Strong technical background in software development
  • Proven leadership abilities with team management
  • Excellent communication skills for customer interface
  • Ability to create and review technical specifications
  • Experience with service level agreements (SLAs) compliance
  • Proficient in issue resolution and incident management

Responsibilities

  • Initiate and lead project planning and execution
  • Monitor and control project timelines and compliance
  • Facilitate regular communication with project stakeholders
  • Create and oversee functional and technical documents
  • Manage ticket allocation and ensure timely incident resolution
  • Encourage process improvements within the delivery team
  • Support production operations as per defined roles

Benefits

  • Flexible work arrangements
  • Professional development opportunities
  • Mentorship programs
  • Supportive team environment
  • Health and wellness initiatives
Full Job Description
Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

Description
To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline.

Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.

Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA's/KPI's/OLA's.

Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.

Lead and ensure project is in compliance with Software Quality Processes and within timelines.

Review functional and technical specification documents.

Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates.

Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

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