Crawford & Company

Team Manager- Disability

Crawford & Company • $80K — $95K *
Peachtree Corners, GA 30092In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required
  • 5+ years as a Claim Examiner with complex case management skills
  • Supervisory experience preferred
  • Strong verbal and written communication skills
  • Excellent analytical and mathematical skills
  • Organizational and interpersonal abilities
  • Knowledge of insurance coverages and practices

Responsibilities

  • Establish and communicate performance standards and conduct appraisals
  • Assign claims to examiners with clear directives
  • Review files daily for compliance and coaching
  • Inform leadership of activities and challenges regularly
  • Optimize workflow within the Risk Tech Claim System
  • Train staff on system and claims management processes

Benefits

  • Remote work flexibility
  • Opportunity to empower and develop a team
  • Impactful role blending strategy and service
  • Access to career development resources
  • Potential for promotion based on performance
Full Job Description
Job Description

🌟 Disability Claims Management-From Anywhere! 🌟

Lead with Impact.

• Work remotely-your office, your vibe!
• Empower a team and shape success
• Make an impact in a role that blends strategy and service

Join us as a Team Manager - Disability and lead a powerhouse team from wherever you are! You'll oversee investigations, manage claims, and ensure timely resolutions while keeping everything aligned with company and client guidelines.

Responsibilities

  • Establishes and communicates performance standards and objectives and conducts performance appraisals. Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures. Recommends/approves salary adjustments, promotions, transfers and dismissals. Administers all company human resource policies and procedures, communicates to staff, and ensures compliance both for staff and self. Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.
  • Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives. Ensures all directives are executed appropriately. Ensures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures.
  • Reviews files daily to provide instruction for further requirements needed based on best practice standards. Assists with reserve recommendations and approvals. Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques. Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines. Attends and prepares staff for claim reviews with clients, carriers and brokers.
  • Keeps VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to VP/Assistant VP of Claims for direction. Performs other related work as required or requested.
  • Works within the Risk Tech Claim System and all ancillary systems. Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity. May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems.


Qualifications

  • Bachelor's degree or equivalent experience required
  • Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.
  • Previous supervisory experience desirable
  • Excellent verbal and written communication skills.
  • Analytical ability.
  • Good mathematical aptitude.
  • Good organizational and interpersonal skills.
  • Ability to effectively manage, supervise, and develop employees.
  • Thorough knowledge of services being delivered by branch office.
  • In-depth knowledge of insurance coverages, practices and negotiating skills.
  • Familiarity with legal, medical and technical disciplines.
  • Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)
  • Where applicable, has passed state licensing requirements for line(s) of insurance handled.
  • Settlement Authority: As noted in internal, client and or carrier guidelines.

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About Crawford & Company

Crawford & Company is an independent provider of claims management and outsourcing solutions to carriers, brokers, and corporations. The company's services include claims management, loss adjusting, and risk management consulting. Crawford & Company has operations in over 70 countries and offers services in more than 100 countries. The company was founded in 1941 and is headquartered in Norcross, Georgia.
Learn more about Crawford & Company
Size
9,000 employees
Market Cap
$259.4 million
Industry
Finance & Insurance
Net Income
$28.3 million
5 Year Trend
-0.7%
Revenue
$1 billion
* Ladders Estimates

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