Opportunity OverviewEdward Jones' Tailored Branch Support team is seeking a Team Leader to lead approximately 20 associates who support branch teams and clients through phone and written inquiries. This role is accountable for team performance, talent development, stakeholder partnership, and execution of department and firm initiatives in a highly regulated environment.
What You'll Do: - Lead and develop a team by setting goals, driving performance, and fostering a culture of trust, engagement, and accountability
- Attract, develop, and retain talent through coaching, feedback, performance management, and partnership with HR and Recruiting
- Align team efforts to department and division priorities by managing projects, initiatives, and change effectively
- Build and maintain strong stakeholder relationships, advocating for branch teams and enhancing the client experience
- Manage client and branch escalations and ensure timely, effective resolution
- Operate with sound business judgment in a risk-sensitive environment, anticipating issues and implementing solutions
- Support and deliver department and firm initiatives, including transformation efforts, process improvements, and talent development strategies that enhance branch support operations and client experience
Position RequirementsWhat Experience You Need:- Current Series 7 license is required (SIE and Series 7 Top Off)
- Bachelor's degree or equivalent experience required
- 3+ years' management experience in financial services industry or 2+ years financial services experience along with 3+ years of non-industry specific leadership experience or successful completion of Leadership Development course required
- Coach and develop associates
- Industry knowledge on specific products, processes, and regulations
- Strong analytical skills and ability to understand process and procedures
What Could Set You Apart: - A diverse background across numerous areas of the division, firm, and/or industry is a plus. Experience in more than one Service area preferred, or equivalent breadth and depth of Service knowledge, with demonstrated proficiency of increasingly complex responsibilities.
Note; hours for this position will be 8-5pm EST
Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.
Salary InformationEdward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
