Copperhead Technologies, an operating group of Command Holdings, is seeking a Team Leader to support a potential effort at the Department of State, Bureau of Consular Affairs/Passport Office.
Anticipated salary range: $75,000-$102,000.
Responsibilities may include, but are not limited to:
- Leading and managing a team of support associates.
- Setting work priorities and ensuring a smooth transition of work between the various teams.
- Ensuring that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand.
- Serving as a Subject Matter Expert (SME) in critical roles and frequently liaising with onsite Government Management.
- Planning, directing, and coordinating the daily activities of mail open, cashier, image capture, image review, data entry, quality control and Passport Records Imaging System Management (PRISM).
- Planning and following established procedures and methods to meet changing processing requirements.
- Providing regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
- Notifying contract leadership of any problems or issues with staff adherence to procedures or any internal controls violations.
- Monitoring workload and making recommendations to the Government on how to divide work among support staff.
- Monitoring contractor personnel performance and ensuring that work is performed in accordance with performance standards, established procedures, and internal controls.
- Assisting with prioritizing workload and training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.
- Making recommendations to the Government to improve processes and assist with problem solving and continuous improvement.
- Maintaining flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.
Multiple positions may be hired from this announcement.
This position is contingent on award.
Work Environment:
- Ability to sit at a computer terminal for an extended period of time.
- Ability to work in confined areas.
Physical Demands:
- While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
- Employee is often required to sit and use their hands and fingers to operate a computer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel:
Basic Requirements- Current, active Secret security clearance.
- Bachelor's degree OR four (4) years of experience managing teams.
- No less than six (6) years of general office experience.
- No less than four (4) years of experience of using all Microsoft Office applications.
- Demonstrated customer service experience.
- Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
- Ability to analyze, interpret, and apply regulatory material and internal controls.
- Good oral and written communication skills.
- Ability to prioritize workload for small teams and possess good organizational skills.
- Ability to effectively and politely interface with the public and provide excellent customer service.
- Ability to analyze, interpret, and apply regulatory material and internal controls.
- Professional proficiency in English is required.
- Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here: https://www.dhs.gov/real-id/about-real-id and at https://www.tsa.gov/travel/security-screening/identification.
- Applicants must be currently authorized to work in the United States on a full-time basis. Copperhead Technologies will not sponsor applicants for work visas for this position.
- U.S. Citizenship is required.
Preferred Qualifications;- Direct experience with Consular Affairs/Passport Office or other Department of State directorates.
- Experience with Passport Records Imaging System Management (PRISM).
Benefits- Copperhead Technologies offers a competitive benefits plan including:
- Health, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life and Disability Insurance
- 401(k)
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Pet Insurance
*Eligibility requirements apply
