Team Leader, Auto Claims

Definity Financial • $73K — $123K *
Waterloo, ON N2J 1A1In-Person
Finance & Insurance
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 3-5 years of direct auto claims experience
  • 1-2 years of supervisory experience
  • Strong organizational, negotiation, and analytical skills
  • University degree or college diploma in a relevant discipline
  • Proficient in customer interaction with a focus on service
  • Fluently bilingual in English and French is an asset

Responsibilities

  • Lead and direct a team of Auto Claims Representatives
  • Provide on-the-job training and performance feedback
  • Conduct audits of claims files and deliver feedback
  • Assist in staff selection and conduct performance evaluations
  • Develop coaching and performance action plans
  • Manage the team's expenses and annual operating budget
  • Initiate interviews for team vacancies and recommend new hires

Benefits

  • Hybrid work schedule
  • Company share ownership program
  • Incentive program based on performance
  • Pension and savings programs with company match
  • Paid volunteer days and matching donations
  • Tuition assistance and paid study time
  • Focus on inclusion and support programs
  • Wellness and recognition programs
  • Discounts on products and services
Full Job Description
Job Description

The Opportunity

This role focuses on team development, quality assurance through audits, and driving productivity while managing budgets and supporting hiring efforts. Ideal for a leader who thrives on mentoring staff and improving operational excellence.

What To Expect?
  • Lead assigned team of Auto Claims Representatives and provide technical direction to ensure efficient handling of claims.
  • You'll provide guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.
  • You'll complete audits by reviewing and monitoring claims files and providing effective feedback.
  • You'll foster staff development by assisting with the selection of staff, conducting performance evaluations, provide ongoing and effective feedback, identify training opportunities, and keep staff informed of changes to policies and procedures.
  • You'll provide coaching and performance feedback to the Auto team by reviewing reports, discussing options, and developing action plans.
  • You'll manage expenses and an annual operating budget for the team.
  • You'll initiate interviews for vacancies within the unit and making recommendations for new hires


What You bring ?
  • 3 - 5 years of claims experience, with a focus on the direct handling of a variety of Auto claims
  • 1-2 years of supervisory experience
  • Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
  • University degree from any discipline. College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation is required.
  • You're professional, friendly, and courteous in all interactions with both customers and co-workers
  • You're at your best when things get busy. You've mastered the art of staying calm and thinking fast on your feet. You're definitely not afraid of change!
  • You've got a strong customer-interaction focus and proven performance management experience coupled with well-developed communication, organizational, interpersonal, and analytical skills.
  • You're a natural coach and mentor
  • Fluently bilingual (English & French) is considered an asset.


Salary Range: $73,500 - $123,500

What's in it for you?
  • Hybrid work schedule for most roles
  • Company share ownership program
  • Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Go ahead and expect a lot - you deserve it.

#LI-Hybrid

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

About Definity Financial

Definity Financial Careers

Joining Definity Financial presents an unparalleled opportunity to become part of a leading team of professionals in the financial services industry. This is a prime time for candidates to explore the diverse job opportunities at Definity Financial, a company renowned for its commitment to innovation, leadership, and professional growth.

Explore Career Opportunities

Definity Financial is actively seeking talented individuals for various positions across the company. From entry-level roles to senior leadership positions, Definity Financial offers a dynamic work environment where career growth is encouraged and supported by comprehensive benefits and diversity training programs.

Innovation and Professional Growth

At Definity Financial, innovation isn't just a buzzword; it's the cornerstone of the company's operations. Employees are encouraged to bring fresh ideas and perspectives to the table, driving the company forward in the competitive financial sector. Professional growth is facilitated through targeted training programs, leadership development opportunities, and active networking events that connect employees with industry leaders.

Cultivating a Diverse and Inclusive Culture

Definity Financial is committed to fostering a diverse and inclusive culture where all team members feel valued and respected. The company believes that diversity fuels innovation and enhances the team's ability to address client needs effectively. Through comprehensive diversity training and inclusive hiring practices, Definity Financial ensures that all employees have the opportunity to succeed.

Internship Programs and Entry-Level Positions

For those starting their careers, Definity Financial offers robust internship and entry-level positions that provide hands-on experience in the financial sector. Interns at Definity Financial gain invaluable insights into the industry, working alongside seasoned professionals and participating in projects that have real-world impact.

Benefits and Employee Well-being

Employees at Definity Financial enjoy a range of benefits designed to support their health, well-being, and financial security. The company's benefits package includes health insurance, retirement plans, and flexible working arrangements, ensuring that employees can balance professional and personal commitments effectively.

Join the Definity Financial Team

Definity Financial is hiring! Explore open positions that match your skills and interests. The company is looking for passionate, curious, and solution-driven team players. Whether you are refining your resume, preparing for an interview, or seeking to advance your career, Definity Financial offers a supportive environment where your ambitions can take flight.

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Embark on a journey with Definity Financial, where employment is not just about a job but about building a career with a company that values innovation, leadership, and diversity.
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Industry
Finance & Insurance
* Ladders Estimates

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