DescriptionAs the
Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team's success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
This is a hybrid position, and you will be required to work from our Boston/Dallas office 2-3 days per week.Responsibilities:•
Leadership & Team Development:- Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
- Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
- Provide technical guidance and foster team collaboration on observability tools and log analytics
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Technical Expertise & Customer Engagement:- Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
- Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
- Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructure
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Customer Relationship Management:- Be the primary escalation point for customer technical challenges
- Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix's platform
- Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
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Data-Driven Leadership:- Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
- Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
- Collaborate with internal teams on product enhancements, informed by your team's customer data analysis
Requirements•
Technical Expertise:- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
- Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
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Leadership & Onboarding:- 3+ years of direct people management experience leading technical teams, including conducting weekly 1:1s, setting and tracking KPIs, and managing team performance.
- Experience delivering observability solutions, logging infrastructure, and supporting successful customer onboarding.Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction
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Customer-Focused & Data-Driven Mindset:- Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices
- Ability to communicate complex technical information to both technical and non-technical stakeholders
- Excellent communication skills in English
- Strong presentation skills with the ability to establish credibility with executives
Cultural FitWe're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.
Compensation and rewards
- The on-target earnings range for this role is $220,000 - $260,000. When determining your salary, we consider your experience, skills, education, and work location.
- Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.
