Organizational Unit

University of Victoria -> VP Finance and Operations -> University Systems

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

22 July 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

1

Salary Grade

$96,850.00 - $125,997.00

Additional Posting Information

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

SG15

Employee Group:

PEA - Regular

# of Hires Needed

1

Category

Computers, Hardware, Computers, Software, Customer Service, Education, Training, and Library, Information Technology, Telecommunications

*This position is eligible for a campus flex arrangement*

This position carries an annual market adjustment of $5,700.

The salary range for this position is:
• Recruitment range: $96,850 to $106,796. Starting salary is determined in accordance with the PEA Collective Agreement.
• Performance range: Up to $125,997. Progression beyond the recruitment range is available through annual performance increases, in accordance with the PEA Collective Agreement.

Job Summary

Mandate:
Reporting to the Director, Digital Learning Environment and Support (DLES), the Team Lead, Media Services is responsible for providing senior human resource, technical, and process leadership within the DLES team to provide AV services for the University of Victoria. This position ensures the successful delivery of classroom technology support, AV event support, and video production by managing facilities, technical staff, equipment, and projects. Technical knowledge required includes but is not limited to audiovisual technologies and media production practices including digital video production, live streaming, post-production workflows, and multimedia content delivery.

Expertise in classroom and event AV systems such as projection, audio reinforcement, control systems, lecture capture, and hybrid/virtual event technologies.

Strong understanding of IT infrastructure and end-user technologies relevant to higher education environments, including integration with enterprise systems, networked AV solutions, accessibility tools including captioning, and platforms such as Microsoft 365 and collaboration tools.

Objectives:

• Plan and oversee service request and delivery processes in alignment with University Systems processes and IT Service Management (ITSM standards)
• Manage AV support operations including a team of technical experts, tools, equipment, procedures, and training used throughout the service request lifecycle to support classroom technology and videoconferencing facilities
• Manage event support and video production including a team of technical experts, rental equipment, facilities, software licenses, and customer feedback processes needed to deliver event support that maintains a high level of customer satisfaction
• Supervision of the Media Services team including recruitment, performance development, coaching, work prioritization, and scheduling
• Identify solutions to respond to challenging problems escalated by the Media Services team
• Research and recommend improvements to service delivery in consultation with stakeholders across the university and peers across the IT sector
• Ability to evaluate, implement, and support new technologies, manage medium-sized projects, and provide expert guidance on media and AV solutions in support of teaching, learning, and events.

Due to the critical, time-sensitive nature of the Digital Learning Environment and Support portfolio, this position must be able to act effectively under pressure and be able to diagnose problems and direct their solution quickly and accurately. This position may require you to work outside of normal working hours in an emergency or pre-scheduled basis.

Job Requirements

This position requires a level of education, training, and experience equivalent to an undergraduate degree in Computer Science, Engineering, IT, Business or other relevant discipline and a minimum of 5 years of experience including:

• Experience supervising staff
• Audiovisual, event support, or equivalent function providing support to clients
• Experience resolving complex technology problems related to audiovisual equipment, networking, and collaboration software
• Experience as a senior level (tier 2/3) resource for complex technology problem escalation and resolution

An equivalent combination of education, training, and experience may be considered.

Knowledge, skills, and abilities include:

• Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment
• Demonstrated administrative and organizational skills
• Demonstrated experience leading and motivating a team of professionals
• Ability to mentor and coach technical staff and act as a trusted resource to solve escalated issues
• Ability to apply project management methodology to achieve project goals on time
• Ability to schedule and prioritize work to achieve stated goals on time
• Demonstrated ability to develop work plans for supervised staff and monitor progress to ensure goals are met
• Experience working with ITSM best practices and tools to deliver IT support that meets and exceeds key performance indicators
• Demonstrated ability to author reports summarizing data, trends, and recommendations
• Experience writing technical documentation for IT support staff and plain language user documentation for a non-technical audience
• Ability to identify and analyze issues with complex systems, develop solutions, and implement effective strategies to achieve desired outcomes
• Ability to collaborate, build and maintain positive relationships with diverse individuals and work effectively in a team environment
• Ability to adapt to new technologies and understand their impacts on IT support quickly

Additional Information

998944-SYST-2026-JD-Team Lead DLES-Media Services