Internal job posting for current 360 Privacy employees only. Only internal applicants will be considered.
Title: TEAM LEAD, SOC
Reports To:
The Team Lead, SOC will report to the Senior Manager, SOC.
Job Overview:
The Team Lead, SOC, is responsible for overseeing the day-to-day execution of Security Operations workflows, ensuring work is completed accurately, on time, and in alignment with defined processes, SOPs, SLAs, and priority frameworks while supporting/managing team members and escalating system-level issues as needed.
Core Ownership:
- Own daily execution and output quality for assigned team
- Own queue health, backlog management, and SLA adherence
- Own task prioritization and work distribution within defined frameworks
- Own workflow compliance and execution consistency
Key Responsibilities:
Ownership & Expertise
- Own the deletion product and act as the subject matter expert on all site deletions
- Maintain and update the Site List Guides and SOPs
Workflow & Operations Management
- Prioritize and distribute daily work across the DPA team
- Assign, escalate, and resolve tickets (including Expanded Services and escalations)
- Support operational tasks like PII updates, enrollments, and scan queue management
Team Leadership & Development
- Conduct weekly syncs, training, and onboarding (including 2-week reviews)
- Provide guidance, answer questions, and foster team innovation
Quality Assurance & Performance
- Perform QA checks on DPA work and team tools/technology
- Monitor and report on individual and team performance metrics
Communications & Process Improvement
- Communicate process updates and track site changes clearly
- Gather team feedback and drive improvements to workflows and tools
Decision Scope
- Own real-time prioritization and task distribution within defined workflows
- Focus on execution and contributes feedback to improve systems over time
Required Qualifications:
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook)
- Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
- Demonstrates an inspirational attitude that contributes to a positive team environment
- Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
- Ability to maintain reliable and consistent attendance and punctuality
- Basic skills and understanding of Specialty Software: Jira, Confluence, Miro
- Excellent verbal, written, and presentation skills
Required Education/Experience:
- At least 6 months in a DPA role
Preferred Qualifications:
- A Bachelor's Degree (BA, BS, BBA) or equivalent
- Experience working in a corporate security environment
- Previous management experience
Interested? Please apply via the link by end of day on September 14.
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