Summary

This position is located in the Bureau of Information Services, Infrastructure Services, Network Engineering section. The incumbent will serve as Team Lead for a team of data communication engineers that are directly responsible for the day-to-day operation of the RRB's network and telecommunication systems.

This job announcement may be used to fill one or more vacancies.

This is a bargaining unit position. This position is represented by the Council of AFGE Locals in the Board.

Duties

Help

As a Team Lead/Senior Network Engineer, you will:

• As the Team Lead, and at the discretion of the supervisor, direct the workload of the team.
• Report team accomplishments, issues or concerns to the supervisor, and assist in the direction or redirection of team workload priorities.
• Serve as the senior network engineer and lead the team in directing the planning, development, and implementation of projects and for liaison with outside organizations.
• Serve as subject matter expert (SME) for the design, installation, and enhancement of agencywide data and telecommunication networks.
• Develop comprehensive requirements for hardware, software, and contractor services needed to carry out agency data and telecommunication functions.
• Provide technical advice to other information technology (IT) personnel and users within the agency regarding data and telecommunication networks.
• Be responsible for monitoring, evaluating, and reporting the performance of the communication networks in terms of utilization, resources used, response time, users serviced, and reliability.
• Be responsible for associated communication aspects of the agency's contingency planning for disaster recovery.
• Work closely with security specialists to develop and document security procedures and implement security controls for the RRB's communication networks.

Requirements

Help

Conditions of employment

• Must be a U.S. Citizen
• Males born after 12/31/59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Complete the initial online assessment and USAHire Assessment, if required
• Incumbent may be required to work outside of normal duty hours, such as nights, weekends, and holidays, due to operational needs.
• All candidates are expected to reside within 50 miles of the closest field office location listed in this job announcement

Qualifications

Applicants must have IT-related experience demonstrating each of the four competencies listed below. Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

-AND-

One year of specialized experience equivalent to the GS-12 grade level in the Federal service.

Specialized Experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is typically in or related to the work of the position to be filled.

Specialized experience is defined as demonstrated experience:

• Serving as a "hands-on" technical lead supporting production IT systems by planning, installing, troubleshooting, and enhancing enterprise Local Area Network (LAN), Wide Area Network (WAN), Wireless Local Area Network (WLAN), and data and telecommunications networks to maintain reliable and efficient operations.
• Planning, configuring, and troubleshooting Cisco-based network solutions by supporting core and distribution switches, routers, and firewalls/Firepower and assisting with Internet Protocol Security (IPSec) for Virtual Private Network (VPN), Multiprotocol Label Switching (MPLS), Virtual LANs (VLANs), Software-Defined Wide Area Network (SD-WAN), and routing protocols such as Border Gateway Protocol (BGP) and Enhanced Interior Gateway Routing Protocol (EIGRP) to ensure secure, stable, and efficient enterprise connectivity.
• Resolving issues across Unified Communications, Voice over Internet Protocol (VoIP) technologies, and wireless systems by troubleshooting performance problems, supporting diagnostics, and helping sustain secure and stable communication services.
• Supporting daily network and telecommunications operations by diagnosing and resolving service disruptions involving firewalls, VPNs, switches, routers, MPLS, VLANs, SD-WAN, VoIP, Unified Communications, and wireless infrastructure to maintain consistent availability of enterprise network and telecommunications services.
• Resolving hardware and software failures or network outages, analyzing network disruptions using monitoring and packet-level diagnostic tools, and restoring services within Service Level Agreement response and resolution requirements.
• Providing technical guidance on projects by supporting connectivity planning, documenting network requirements, coordinating with vendors, and ensuring network enhancements incorporate required security and privacy measures.

Note: Possession of Cisco Certifications in one or more of the following is preferred but not required. If you possess any of the certifications, please attach a copy with your resume and/or supporting documents.

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP) Enterprise

Time-in-grade restrictions: Applicants who are current or former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (52 weeks at the next lower grade level).

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Only experience and/or education obtained by the closing date of this announcement will be considered.

Education

*There is no education substitution for this position.*

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/[redacted]5-Reasonable-Accommodation-Information)

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP):

• ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. You must be determined to be well-qualified for the vacancy to be eligible for special selection priority. After submission of an acceptable application which meets ICTAP eligibility, you will be determined to be well-qualified for a vacancy if your rating places you in the 85th percentile or higher in total possible points.
• ICTAP eligibles must submit proof of eligibility for special selection priority. Please see the Required Documents section below for more information. Click here for more information on ICTAP.

Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:

Special Hiring Authorities for Veterans

Special Hiring Authorities for Certain Military Spouses

Other Special Appointment Authorities

If you are a male applicant who was born after 12/31/59 you are required to register under the Military Selective Service Act; the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.