Cisco

Team Lead, Sales GTM - AI Operations

Cisco$256K — $333K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years in software or ML engineering, with senior roles focused on quality or ML systems.
  • Hands-on experience designing evaluation for AI/ML or LLM systems including golden sets.
  • Ability to translate domain-specific judgments into testable specifications.
  • Bridging experience between non-technical go-to-market teams and engineering personnel.
  • Background in sales or demonstrable collaboration with sellers.
  • Bachelor's degree in Computer Science or related field.

Responsibilities

  • Co-own building and maintaining campaign evaluation sets to define optimal next-best-action advice.
  • Translate go-to-market definitions of success into concrete, testable evaluation criteria.
  • Curate actual outcomes back into evaluation sets for continuous improvement of agent versions.
  • Define and standardize what 'good enough to ship' means in collaboration with engineering teams.
  • Act as the primary liaison between the GTM Organization and engineering to ensure alignment in production.

Benefits

  • Collaborative work environment with cross-functional teams.
  • Opportunity to influence product quality and AI/ML evaluation standards.
  • Engagement in strategic go-to-market initiatives.
  • Ability to drive continuous learning and improvement in AI systems.
Full Job Description
The application window is expected to close on: 09/10/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact
Co-Own the campaign/play evaluation layer. Build and maintain the golden-case evaluation sets that define what good next-best-action advice looks like in partnership with GTM-IT, conditioned by segment and geography.
Be the steward of go-to-market intent. Translate the go-to-market partner's definitions of which plays we run and what winning means into concrete, testable evaluation cases.
Run the learning loop. Curate real outcomes - did the seller act, did it work - back into the evaluation sets, so each version of an agent is measurably better than the last.
Set and hold the bar. Define what "good enough to ship" means, and agree on that bar with GTM IT engineering so one standard governs what ships, not two.
Guard the seam. Be the pod's closest link to the GTM Organization, the GTM Campaign Strategy & Outcomes owner, and GTM IT engineering - ensuring go-to-market intent survives the move into production intact.
Minimum Qualifications
• 12+ years of software or ML engineering experience, including senior or lead responsibility for quality, evaluation, or ML systems.
• Previous experience designing evaluation for AI/ML or LLM systems - golden sets, offline and online evaluation, and regression testing of model behavior.
• Previous experience translating domain judgment into concrete, testable specifications.
• Experience sitting between non-technical go-to-market stakeholders and engineers.
• Experience in the sales domain - a former seller, or someone who can verifiably demonstrate working side by side with sellers
• Bachelor's degree in Computer Science or a related field
Preferred Qualifications
• Experience owning evaluation or quality for a production LLM product.
• Previous sales or go-to-market domain knowledge.
• Familiarity with LangGraph and Python.
• Experience mentoring engineers and setting technical standards.
• Experience shipping jointly with a partner engineering organization - shared standards, co-owned code, no over-the-wall handoffs.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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