American Airlines

Team Lead, Inflight Performance

American Airlines • $75K — $95K *
Fort Worth, TX 76137In-Person
Transportation
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience
  • 4+ years in customer service industry
  • Ability to work shifts, including weekends and holidays
  • Must work on-site at assigned location
  • Leadership management experience preferred

Responsibilities

  • Manage day-to-day operations of Crew Managers, Inflight Performance
  • Ensure compliance with Inflight policies and regulations
  • Develop leadership skills of Crew Managers for promotion opportunities
  • Collaborate with labor and legal teams on performance issues
  • Meet regularly with leadership to discuss performance trends
  • Coordinate with reporting teams for data analysis and strategies
  • Drive special projects to completion

Benefits

  • Travel perks for you, family, and friends to 365 destinations
  • Immediate access to health, dental, prescription, and vision benefits
  • Wellness programs designed to support personal health
  • 401(k) program with employer contributions after one year
  • Other benefits including Employee Assistance Program and discounts on various services
Full Job Description
5/7/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 85547

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Manage the day-to-day work of Crew Managers, Inflight Performance at assigned bases
  • Ensures thorough understanding and compliance with Inflight policies, procedures, and regulations
  • Provides leadership development of Crew Managers, Inflight Performance for greater responsibility and promotion opportunities
  • Collaborates with Labor, Legal & Team Member Relations to address flight attendant performance issues
  • Regularly meets with Regional Directors and local base leadership to understand performance trends at and provide guidance interpreting the performance policy
  • Works with the Inflight Reporting & Analytics team for data reporting and analysis and coordinates with senior leadership on performance strategies
  • Develops and manages special projects driving them to completion
  • Participates in task forces, problem solve and plans the future direction of the Performance team
  • Performs other projects as assigned


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's Degree or equivalent experience
  • 4+ years related experience in the customer service industry
  • Ability to work shift work, including weekends and holidays
  • Must be able to work on-site at assigned base/location

Preferred Qualifications- Education & Prior Job Experience
  • Leadership management experience
  • Current or Previous Inflight Crew Manager
  • Flight Attendant experience
  • Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
  • Experience working with represented labor group

Skills, Licenses & Certifications
  • Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Excellent interpersonal, planning, and organizational skills
  • Ability to work and make decisions independently
  • Excellent presentation skills
  • Knowledge of JCBA


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at American Airlines

More Transportation Jobs

Find similar Team Lead, Inflight Performance jobs:

NationwideFort Worth, TX