Capital Markets Placement

Team Lead, High Net Worth Client Representatives

Capital Markets Placement • $90K — $120K *
Malvern, PA 19355In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Minimum of 3 years of experience in Financial Services; client services experience is a plus.
  • Supervisory experience preferred but not required.
  • Undergraduate degree or equivalent experience necessary.
  • A regulatory license (FINRA, state, SFC) is needed; details depend on role specifics.

Responsibilities

  • Hire, evaluate, and supervise crew members while providing necessary training.
  • Guide crew in complex issue resolution and prepare reports for management.
  • Monitor team communications with clients and provide actionable feedback.
  • Coach crew on enhancing client relationships and navigating client scenarios.
  • Maintain in-depth knowledge of Vanguard funds and Financial Services industry compliance.
  • Oversee day-to-day activities of third-party providers, if applicable.
  • Participate in special projects and perform additional duties as assigned.

Benefits

  • Opportunity for professional growth and development.
  • Work in a collaborative and supportive environment.
  • Access to comprehensive training resources.
  • Engagement in special projects contributing to career advancement.
Full Job Description
Core Responsibilities
  • Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
  • Provides guidance to crew on handling more complex issues. Generates reports and may prepare and deliver presentations to management. May serve as the initial point of contact for clients or may handle escalated issues via third-party providers.
  • Ensures team service levels are met. Monitors team's communications with clients and provides immediate, specific, and actionable feedback.
  • Coaches crew on navigation of client scenarios to strengthen client relationships and identify outside, includable assets. May collaborate with other internal partners and teams in support of the client relationship to resolve issues.
  • Develops and maintains proficient knowledge of Vanguard funds, products, and services. Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients. Analyzes department and industry changes and their impact on client service operations.
  • May include day-to-day oversight of third-party providers.
  • Participates in special projects and performs other duties as assigned.


Qualifications
  • Minimum of three years related work experience in the Financial Services industry. Two years experience in client services preferred. Supervisory experience preferred.
  • Undergraduate degree or equivalent combination of training and experience required.
  • This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.


Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Capital Markets Placement

Capital Markets Placement is a financial services company that provides debt and equity financing solutions to businesses. The company specializes in providing funding to small and medium-sized businesses that are looking to grow or expand their operations. Capital Markets Placement offers a range of financing options, including asset-based lending, bridge loans, mezzanine financing, and equity financing. The company has a team of experienced professionals who work closely with clients to understand their needs and provide customized financing solutions. Capital Markets Placement is committed to helping businesses achieve their goals and grow their operations.
Learn more about Capital Markets Placement
Size
50 employees
Industry
Finance & Insurance
Founded
1997
* Ladders Estimates

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