• Ability to motivate and engage resources while sustaining a high- performance team
• Have a positive customer service attitude
• Understand how our team impacts the organization and find ways to continually increase that impact
• Maintain how support comes into the team, and how planned work is prioritized and worked, tracking metrics to identify improvement opportunities
• Make sure the team is documenting all new processes
• Ability to challenge old ways of thinking and lead by example
• Leverage AI assistant and automation tools in team's daily workflow and encourage team adoption of AI-augmented work practices
• Execute against roadmap priorities, providing input on feasibility and capacity constraints. Flag risks and trade-offs to leadership when delivery
  commitments are at risk

Qualifications

• Associate degree related to Computer Science/Information Systems and 4 years of experience OR equivalent technical working experience (6+ years
  of technical experience)
• Experience administering and managing the lifecycle of enterprise infrastructure technology platforms/tools OR leading a team that administers these technologies
• Intermediate abilities building reports to collect and forecast trending data
• Experience managing or contributing to a prioritized backlog of work
• formal Agile/Scrum experience not required, but ability to plan and deliver team work is
• IT customer service based background or comparable cross-functional technical support role
• Demonstrated experience mentoring, coaching, or informally leading peers, with a passion for developing other's technical and career growth
• Strong communication and organizational management skills
• Adoption of AI-augmented tooling in an operational/support setting
• Preferred Qualifications:
• Candidates with the below skills (in addition to minimum requirements) will be given
  preferential consideration:
• 1+ years of leadership experience managing resources
• Bachelor's degree or above in computer science, Math, Statistics or Engineering
• Experience with infrastructure-as-code tools like Ansible or Puppet and infrastructure automation at scale
• Working knowledge of scripting/automation sufficient to review related work if needed
• Exposure to change management processes in an enterprise environment

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $114,00.00 to $142,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US Benefits Website

Engineering Support & Automation is a team in the IT Infrastructure and Operations organization that provides advanced tier II support and automation services to our customers, who are mainly other internal IT operational engineering teams (10+). The Team Lead is a first-level leadership role that combines people and product leadership with hands-on technical knowledge. The primary focus will be strategic leadership for the team, helping with technical work when necessary. The role will lead and manage the resources within the team and provide guidance around career growth and long-term strategy. This includes writing performance reviews, having regular team meetings, one on ones, and planning compensation. You will participate in all other leadership activities at WWT as well. In this position, there will be ample opportunity to guide resources on the team to fine- tune their technical and non-technical skills. WWT provides a core set of tools for leaders to help, but there must be a passion to help people grow. It is the leader's job to help the resources get exposure to other teams, technologies, and training. You will need to provide regular feedback to the resources to understand where they are today and what they need to work on for their desired career path. Planning skills are vital in this role.

Responsibilities:
As platform owner for Puppet and Ansible Automation Platform, this role is accountable for the long-term health, roadmap, and adoption of both platforms across all supported
I&O teams. This includes planning and executing upgrades, evaluating new features and integrations, and ensuring platform scalability as customer teams grow their automation footprint. This requires staying current on the Puppet and Ansible product roadmaps and maintaining strong vendor and customer relationships to translate platform capabilities into concrete value for the teams we support. Metrics play a critical role with the team. It is paramount that the team lead understands how to read, build, and shape reports that seek to understand how the team is performing and what new opportunities lie ahead for the team. This position will work closely with customers, striving to drive long-term solutions, and continue to reduce support for them. It is essential for the person in this position to have a mindset that not only embraces change but actively seeks out opportunities for improvement. The team is eager to learn and try new things. Many of the processes in use today have been through numerous
iterations to find the most efficient process or solution. This role should push the team to continuously innovate on processes and solutions. The ideal candidate has a solid technical background, emerging people leadership skills, and the ability to manage a product backlog while keeping a team productive, engaged, and aligned to delivery commitments.

Other Responsibilities:
• Drive strategy, goals, and plans for individual & team success and contribute to the organization's overall strategy and technology direction.
• Gather and analyze metrics around products and processes to help guide the team in the short and long-term
• Build strong relationship with product customers to understand their needs and support them proactively vs reactively
• Manage on-call shift schedule, coverage, and readiness to maintain consistent support for our products during and after business hours