Enbridge Inc

Team Lead, Digital Channels

Enbridge Inc • $100K — $115K *
Toronto, ON M3C 0E3In-Person
Consumer Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • University degree related to digital services or equivalent experience.
  • 6+ years in digital transformation or customer experience leadership.
  • Proven experience in mentoring and developing teams to achieve goals.
  • Familiarity with agile methodologies and managing multiple projects concurrently.
  • Data-driven decision-making skills, especially using customer experience metrics.
  • Strong relationship-building skills across diverse teams and stakeholders.
  • Knowledge of compliance and privacy issues in digital services is preferred.

Responsibilities

  • Lead and mentor product owners and business analysts, guiding their professional growth.
  • Develop a comprehensive multichannel digital service roadmap.
  • Manage digital initiatives from conception through to deployment and review.
  • Implement strategies that promote customer self-service and reduce center demand.
  • Identify innovation opportunities through technology assessment and market trends.
  • Design accessible and user-friendly customer journeys for various services.
  • Utilize feedback and data analytics to enhance digital usability and customer satisfaction.
  • Build collaborative partnerships across departments and with external vendors.

Benefits

  • Flexible benefits program tailored to individual family needs.
  • Paid maternity and parental leave with generous duration options.
  • Retirement savings plans with company stock investment options.
  • Paid vacation, sick leave, and personal days, alongside public holidays.
  • Employee and Family Assistance Program for additional support.
  • Wellness Program promoting holistic employee health.
  • Hybrid work model allowing flexibility in work location and hours.
Full Job Description
Posting End Date:
October 09, 2026

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

What You Will Do:
  • Lead, coach, and develop a team of product owners and business analysts, establishing clear priorities and supporting their professional growth.
  • Shape and deliver a multichannel roadmap across web, mobile, IVR, chatbot, and live chat platforms.
  • Oversee multiple digital initiatives from discovery and planning through implementation and post-launch validation.
  • Lead channel adoption strategies that increase customer self-service utilization while reducing avoidable contact centre demand and operating costs.
  • Evaluate emerging technologies, industry trends, and customer expectations to identify opportunities for innovation and enhance the digital customer experience.
  • Champion accessible, intuitive customer journeys for services such as payments, meter reads, appointments, and service requests.
  • Use customer feedback, performance measures, testing, and operational insights to improve digital adoption, satisfaction, and efficiency.
  • Build strong partnerships with Operations, Technology, Security, Regulatory Affairs, Finance, vendors, and offshore service providers.
  • Incorporate privacy, accessibility, compliance, change management, and release governance into digital solutions across Canadian and U.S. markets.


Who You Are:
  • You have a related university degree and six or more years of relevant experience, or an equivalent combination of education, certification, and experience.
  • You have experience leading digital transformation, customer experience, product delivery, or multichannel service initiatives.
  • You are an inclusive people leader who can coach employees, build trust, remove barriers, and unite distributed teams around shared outcomes.
  • You understand agile or hybrid delivery approaches and can manage concurrent initiatives, priorities, risks, performance measures, and stakeholder expectations.
  • You use data to guide decisions and are comfortable working with customer experience measures such as satisfaction, resolution, containment, deflection, and conversion.
  • You can influence senior stakeholders and build effective relationships across business functions, vendors, cultures, jurisdictions, and time zones.
  • Experience with customer-facing digital platforms, customer journey mapping, accessibility standards, analytics tools, or customer experience management practices is considered an asset.
  • Knowledge of regulatory, privacy, cybersecurity, and compliance considerations related to customer-facing digital services is preferred.
  • Experience leading geographically distributed teams and supporting digital services across Canadian and U.S. markets is preferred.


Working Conditions:
  • Some travel within Canada and occasionally to the United States is required.
  • The role involves light physical effort and standard visual and sensory demands associated with an office environment.
  • The position works with teams and partners across multiple locations and time zones, requiring flexibility to support cross-border collaboration.


Base Salary:
  • Base salary ranges from $100,000 - $115,000 CAD for Ontario locations based upon candidate's experience, skills, and internal equity.
  • Applicable compensation policies and guidelines apply to internal candidates.


Benefits:
  • A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
  • A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
  • Valuable retirement savings plans, including a savings plan with company stock as an investment option.
  • Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
  • An Employee and Family Assistance Program.
  • A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
  • Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid


Information For Applicants:

  • Applications can be submitted via our online recruiting system only.
  • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
  • Final candidates for this position may be required to undergo a security screening, including a criminal records check.


To learn more about us, visit www.enbridge.com

About Enbridge Inc

Enbridge Inc Careers

Join the dynamic team at Enbridge Inc, a leader in energy delivery, and be part of a company that values innovation, leadership, and diversity. At Enbridge Inc, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a future-focused industry leader.

Work You’ll Do

At Enbridge Inc, every position plays a crucial role in our mission to safely and reliably deliver the energy people need and want. Here, your career will flourish as you work alongside over 11,000 professionals, each committed to making a positive impact through their skills and dedication.

Explore Our Job Opportunities

Whether you're seeking an entry-level position or a more senior role, Enbridge Inc offers a range of employment opportunities across various disciplines. Our team is constantly growing, and we are always on the lookout for passionate, creative, and solution-driven team players.

Internship Programs

Kickstart your career with Enbridge Inc’s internship programs. Gain invaluable industry experience, develop your professional skills, and network with experts. Our internships provide a solid foundation for building a successful career in the energy sector.

Professional Growth and Development

Enbridge Inc is committed to the professional development of its employees. With comprehensive training programs, including leadership development and diversity training, we ensure that our team is equipped for success in a rapidly evolving industry.

Benefits and Culture

Choosing a career at Enbridge Inc means more than just employment. It means being part of a culture that promotes health, well-being, and balance. Enjoy competitive benefits, a supportive network, and opportunities to engage in meaningful work that contributes to a sustainable future.

Innovation and Leadership

Drive innovation and lead industry transformation with Enbridge Inc. Our collaborative environment encourages new ideas and solutions that enhance efficiency and effectiveness. Be at the forefront of the energy sector with a company that embraces change and values leadership.

Join Our Team

Ready to advance your career at Enbridge Inc? Explore the positions available that match your skills and interests. We are hiring individuals who are curious, enthusiastic, and ready to make a difference.

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Keep up to date with the latest news, career tips, and industry insights from Enbridge Inc. Subscribe to our job alert emails and never miss an opportunity to grow with us.

Apply Now

Your future at Enbridge Inc starts here. Submit your resume, prepare for your interview, and join a team that’s dedicated to excellence and innovation in the energy sector. Discover how your career can thrive at Enbridge Inc, where every job is a step towards a sustainable future.

SEARCH ENBRIDGE INC JOBS

Join Enbridge Inc and be part of a company that is not just about filling positions but about fostering a community of innovation and leadership. See what exciting and rewarding opportunities await you in our diverse and growing team.
Learn more about Enbridge Inc
Size
10,900 employees
Market Cap
$78.9 billion
Industry
Energy & Utilities
Founded
1949
5 Year Trend
+6.4%
NASDAQ
ENB
* Ladders Estimates

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