Cognizant

Team Lead - Deskside

Cognizant$85K — $110K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-8 years of experience in Trader Support or Front Office Support
  • Expertise in supporting Bloomberg, Refinitiv/Eikon, and trading floor technologies
  • Strong troubleshooting skills for Windows/Mac devices
  • Knowledge of networking concepts like TCP/IP and DNS
  • Familiarity with ITSM tools like ServiceNow or Remedy
  • Proficient in stakeholder management and problem-solving in high-pressure environments

Responsibilities

  • Provide frontline technical support to traders and front-office users
  • Ensure high availability of trading applications and market data platforms
  • Troubleshoot trading application issues and multi-monitor setups
  • Manage service requests and incidents through ITSM tools
  • Coordinate issue resolution with internal and vendor teams
  • Handle software installations, upgrades, and hardware deployments
  • Maintain ITIL-based documentation and support processes

Benefits

  • Comprehensive support for professional development
  • Opportunity to work in a fast-paced trading environment
  • Collaboration with various teams across the organization
  • Access to advanced trading platforms and technologies
Full Job Description
Role Title: Team Lead -Desktop Engineer

Location: New York City, NY

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities
• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.
• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation: We are offering between $85,000 - $110,000. Applications will be accepted until Aug 17, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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