Johnson & Johnson

Team Lead - Customer Collaboration and Digital Customer Experience | Markham, Ontario, Canada

Johnson & Johnson • $87K — $140K *
Markham, ON L3R 0G6In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • University degree required, preferably in supply chain/engineering; MBA preferred.
  • APICS CPIM and/or CSCP, PMP certifications, and Six Sigma or LEAN certifications preferred.
  • 4-6 years of progressive business experience required.
  • 3 years of supply chain experience (or equivalent education) necessary.
  • Proven project leadership and management skills essential.

Responsibilities

  • Lead a team of analysts to enhance Customer Experience and Supply Chain efficiency.
  • Develop and execute Customer Solutions Digital CX strategy.
  • Collaborate with Customers to refine order management processes for JJMT products.
  • Facilitate discussions among stakeholders to assess Customer needs and current state product flow.
  • Develop and implement supply chain solutions to integrate JJMT-Customer supply chains.
  • Evaluate logistics processes to improve service and efficiency.
  • Conduct complex supply chain analysis to diagnose operational effectiveness.

Benefits

  • Eligibility for discretionary performance bonus.
  • Opportunity to impact patient wellness through innovative solutions.
  • Work in a hybrid environment supporting work-life balance.
Full Job Description
Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Markham, Ontario, Canada

Job Description:
About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Team Lead - Customer Collaboration and Digital Customer Experience to join our J&J Customer Solutions Canada team. This position is based in Markham, Ontario, Canada.

Purpose:

The Team Lead - Customer Collaboration and Digital Customer Experience is responsible for leading the design, implementation, and optimization of customer-focused supply chain and digital integration solutions across the Canadian market. This role partners closely with Corporate Account Teams and key healthcare customers to identify opportunities that enhance operational efficiency, improve service levels, and strengthen strategic partnerships.

Leading a team of Digital Transformation Specialists, the Team Lead assesses end-to-end customer and JJMT supply chain processes, develops tailored collaboration strategies, and oversees the implementation of innovative solutions that align with customer needs and business objectives. The role drives technical and operational integration efforts, including process mapping, inventory optimization, fulfillment flow improvements, and cross-organizational system connectivity.

In addition, this position serves as a key relationship and change management leader, collaborating across commercial, supply chain, technology, and customer organizations to ensure successful solution adoption, deliver measurable business outcomes, and communicate the value and impact of customer collaboration initiatives.

You will be responsible for:

  • Lead a team of 2 analysts to identify, assess and implement internal/external solutions to drive improvement in the Customer Experience and Supply Chain efficiency.
  • Leads the development and execution of the Customer Solutions Digital CX strategy.
  • Partner with Customers to improve end to end order management processes related to JJMT products.
  • Assesses Customer needs and understands current state product flow by facilitating discussion among key stakeholders including the Customer, J&J Sales, Corporate Accounts and Supply Chain functions.
  • Leads analysis, development, and implementation of supply chain solutions to integrate J&J-Customer supply chains and deliver joint value across organizations.
  • Evaluates logistics & supply chain processes and business practices to develop solutions to improve service and efficiency.
  • Conducts complex supply chain analysis using multiple data sources to diagnose effectiveness of JJMT operational and transactional processes within J&J-Customer supply chain.
  • Delivers customer collaboration solutions to address supply chain costs, effectiveness and/or efficiency in the J&J Customer Supply Chain.


Qualifications:

Education:

  • University degree is required, degree in supply chain/engineering is preferred. MBA is preferred.
  • Certifications: APICS CPIM and/or CSCP, Project Management Professional (PMP), and Green/Black Belt certification in Six Sigma or LEAN are preferred.


Experience and Skills:

Required:

  • Minimum of 4-6 years progressive business experience.
  • Minimum 3 years supply chain experience (or equivalent in education).
  • Project leadership / management experience.
  • Proven success in achieving financial and service level targets related to supply chain reliability
  • Strong interpersonal and collaboration competencies.
  • Proven leadership, analytical and strategic thinking abilities are essential with previous experience in an analytical role.
  • Up to 10% business travel may be required.


Preferred:

  • Demonstrated ability to lead a team that can cultivate strong business relationships across a matrixed organization is preferred.
  • Experience in the healthcare sector, specifically Medical Technology.
  • Supply Chain, Materials Management, Logistics and/or Inventory Management experience.
  • French bilingualism.
  • Previous experience working directly with and managing Customers.
  • Experience working in a highly matrixed organization.
  • Process excellence experience, including training, certification(s) and practical experience applying Lean and Six Sigma methodologies.
  • SAP, Tableau, SQL, VBA, Cognos, Excel, and ability to quickly learn other internal and external systems.
  • Big picture thinking: looking for areas of improvement to create growth, improve financial performance and gain competitive advantage in the marketplace.
  • Results and performance driven with bias for action & sense of urgency on priorities.
  • Strong communication & presentation skills.


The expected base pay range for this position is $87,000 to $140,300 CAD.

Under current guidelines, this position is eligible for a discretionary performance bonus.

AI Usage Disclosure
The Company uses Artificial Intelligence in its assessment of applicants.

Vacancy Disclosure
This job posting is for an existing position.

#LI-JS3
#LI-hybrid

Required Skills:
Interpersonal Leadership, Project Leadership, Supply Chain

Preferred Skills:

About Johnson & Johnson

Scio Diamond creates single-crystal Type IIa diamonds for the jewelry market and for industrial applications. It employs a patent-protected chemical vapor deposition (CVD) process in a precisely controlled laboratory setting to produce diamonds. It was founded in 2009 and is headquartered in Greenville, South Carolina.

Johnson & Johnson Careers

Joining Johnson & Johnson provides an unparalleled opportunity to be a part of a global team of professionals dedicated to blending care, science, and innovation to profoundly change the trajectory of health for humanity.

Work You’ll Do

At Johnson & Johnson, you will engage in work that matters. Join our community of professionals in health care to drive significant and impactful changes across the globe. Our team at Johnson & Johnson leads with science and heart in sectors from pharmaceuticals to medical devices and consumer health products.

Transform Health Care

Leverage Johnson & Johnson’s culture of innovation to transform health care and improve the lives of people around the world. Our collaborative environment encourages leadership and growth, allowing you to pioneer new strategies for health care solutions with a diverse team of experts.

Innovative Work

Engage in groundbreaking work that enhances how care is delivered on a global scale. Johnson & Johnson’s commitment to innovative health solutions results in dynamic career paths filled with opportunities for professional growth and development.

Be Part of a Great Team

Our team at Johnson & Johnson thrives on collaboration and diversity. You will work alongside over 130,000 employees globally who are committed to making a lasting impact. With a culture that values diversity training and leadership, you are supported in both personal and professional growth.

Future-Proof Your Career

Johnson & Johnson offers a myriad of job opportunities and employment benefits designed to help you meet your career and personal goals. Our employees enjoy comprehensive benefits, including health insurance, retirement plans, and family-friendly policies that pave the way for a fulfilling career and life balance.

Explore Job Opportunities and Internships

Whether you’re looking to start your career or take it to the next level, Johnson & Johnson offers positions ranging from internships to leadership roles across various sectors. Enhance your skills through hands-on experience and our extensive networking and mentorship programs.

Johnson & Johnson Leadership and Development

Our commitment to leadership and continuous learning is at the core of our employment philosophy. Every position offers chances to lead, learn, and innovate. We provide extensive training programs and development courses that prepare you for the future of health care.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Johnson & Johnson. Join Johnson & Johnson today to be a part of a team that values innovation, leadership, and diversity, and see how far your ambition can take you.
Learn more about Johnson & Johnson
Size
141,700 employees
Market Cap
$462.7 billion
Industry
Pharmaceuticals & Biotech
Net Income
$14.7 billion
Founded
1886
5 Year Trend
+5.5%
Revenue
$82.5 billion
NASDAQ
JNJ
* Ladders Estimates

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