Claims Team Leader - Casualty

Toronto, Ontario Canada

Position Summary

The Claims Team Leader - Casualty, Canada, is responsible for leading, guiding, and coordinating a team of casualty claims professionals handling Canadian and multinational casualty claims. The role focuses on operational delivery, technical claims guidance, and consistent claim handling practices across the claim's lifecycle, including investigation, coverage analysis, reserving, litigation management, and resolution. The incumbent will help set team priorities, support service and compliance standards, contribute to process improvements, and collaborate with internal and external stakeholders to achieve effective claims outcomes aligned with AXA XL's global standards. This position reports to the Claims Manager - Casualty, Canada.

What you'll be doing

What will your essential responsibilities include?

• Lead, guide, and coordinate a team of casualty claims professionals to deliver operational claims objectives and consistent claim handling across coverage analysis, investigation, evaluation, reserving, litigation management, and resolution.
• Collaborate with underwriting teams on claim issues, policy interpretation, coverage considerations, and business development activities, providing technical claims insight where required.
• Maintain high standards of service, compliance, quality, and timeliness for policyholders, brokers, and internal stakeholders.
• Partner with legal counsel to manage litigation, apply sound judgment within established guidelines and authority, and support cost-effective claim resolution.
• Coordinate communication with external and internal stakeholders, including reinsurers, vendors, legal teams, underwriting, and finance, to support effective and timely claim outcomes.
• Identify and support opportunities for operational efficiencies, including technology, process enhancements, standards, training, and continuous improvement initiatives.
• Oversee vendor performance and expense management within the claim's unit, ensuring alignment with service expectations, quality standards, and operational priorities.
• Coach, mentor, and support team members by providing technical guidance, feedback, performance support, and development input.

You will report to Samantha Greenwood, Claims Manager - Casualty, Canada

What you'll bring

We're looking for someone who has these skills and capabilities

People Skills:

• Customer Centricity: Places customers first; understands and addresses customer needs while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.
• Cross-Functional Collaboration: Focuses on building strong, cooperative relationships both within own team and across teams, geographies and functions. Includes active listening, valuing collective intelligence, and working towards shared goals through effective cross-collaboration and co-creation.
• Leading Teams: Holds self and team accountable for achieving ambitious results; delegates and uses resources effectively to meet organizational objectives; breaks down silos and gets teams to work together towards common goals.

Business Skills:

• Business and (Re)Insurance Acumen: Demonstrates a comprehensive understanding, knowledge, and expertise in the core principles, practices, and dynamics of the (re)insurance industry within the broader context of business.
• Risk Management: Identifies, assesses, prioritizes, and mitigates risks associated with (re)insurance activities to safeguard the organization's financial stability and reputation.
• Stakeholder Management: Builds and manages reciprocal relationships with critical stakeholders for the benefit of the business. Meets stakeholder needs and expectations, while also balancing business needs.

Technical Skills:

• Claims Investigation and Evaluation: Reviews, scrutinizes, and analyses all relevant sources of information to assist with fair and accurate claim resolutions.
• Claims Lifecycle Management: Handles (re)insurance claims from submission to resolution. This includes claim intake, assessment, processing, adjudication, settlement, as well as accurately recording, maintaining, organizing, storing, and retrieving relevant documents and files throughout the entire lifecycle of the claim.
• Claims Strategy: Considers the end goal during each stage of the claims process strategically to remain productive, focused, and cost effective, and following the organization's comprehensive policy to control litigation costs.

Position-Specific Requirments:

• Ideal candidate will have a background in Casualty claims and/or substantial experience in the oversight and direct handling of General Liability, Excess Liability, Auto (all lines) and Multinational claims.
• Bachelor's degree or comparable degree.
• Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.

• Location: Toronto, Ontario - Hybrid
• Employment Type: Full-Time
• Travel Requirements: Minimal, as needed for client or stakeholder meetings
• Working Hours: Standard business hours, with flexibility as required
• Language Requirements: Fluent in English

The Canada base salary range for this position is CAD 120,000 to 160,000. Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.