Work Location:Toronto, Ontario, Canada
Hours:35
Line of Business:TD Insurance
Pay Details:$94,000 - $132,700 CAD
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
Welcome to Private Client Advice! Since its inception in 2018, Private Client Advice (PCA) has grown fast and profitably. We offer an insurance service that appreciates our client's efforts to build their prized assets, which may include everything from cars and properties, to wine, jewelry or art. Private Client Advice is a bespoke insurance experience, tailored with our clients in mind and customized to ensure that the assets they've worked so hard to acquire are fully protected. Our goal is to exceed our client's expectations.
If this was enough to peak your curiosity and you want to learn more about us, check out our web page: https://www.tdinsurance.com/products-services/private-client-insurance
Job DescriptionThe PCA Group Manager leads a team of senior insurance advisors and is accountable for ensuring effective and efficient operations, delivery of services / solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines. In this role, you will lead, coach and develop employees to achieve business results, strong underwriting acumen and professional/ personal development objectives.
KEY ACCOUNTABILITIES
- Lead, coach, and develop a team of Account Managers, driving consistent performance, accountability, and capability across a high-volume, high-complexity Private Client portfolio.
- Monitor and manage team performance to ensure customer, partner, and business expectations are met, with a strong focus on service quality, risk discipline, productivity, and retention.
- Ensure Account Managers effectively manage end-to-end client servicing, including complex policy changes, renewals, escalations, and issue resolution.
- Act as the primary escalation point for significant client issues, risk exceptions, and service breakdowns, leading resolution discussions with confidence and sound judgment.
- Demonstrate advanced, hands-on proficiency in Guidewire, including complex policy structures, endorsements, renewals, cancellations, referrals, and system workflows, and coach Account Managers on best practices, efficiency, and risk accuracy.
- Serve as a system and process expert, supporting consistent and correct use of Guidewire and related tools to maintain underwriting integrity, compliance, and operational efficiency.
- Own risk-based decision making for escalated and non-standard files, ensuring alignment with underwriting appetite, regulatory expectations, and PCA standards.
- Drive achievement of team, business, and customer experience outcomes through ongoing coaching, feedback, and role-modeling expected leadership and service behaviours.
- Partner closely with underwriting, pricing, claims, operations, and distribution teams to resolve complex issues, influence outcomes, and deliver a consistent Private Client experience.
- Contribute to the design and implementation of new processes, tools, and operating models by providing practical, frontline-informed insights that improve scalability, efficiency, and client outcomes.
- Support retention, referral, and growth strategies through disciplined execution, proactive client management, and consistent application of PCA service standards.
- Ensure effective application of client segmentation and service models, aligning team behaviors and decision making to the expectations of sophisticated Private Client clients.
Job Requirements
- 5+ years of people leadership experience, with additional consideration given to candidates with experience leading large teams or operating at the Group Manager level.
- 7+ years of insurance experience, preferably supporting High Net Worth or Private Client area as an Underwriter, Broker, or Account Manager.
- Advanced proficiency in Guidewire, with demonstrated experience managing complex policies and coaching others on system usage, efficiency, and risk accuracy.
- Strong underwriting knowledge and exposure across multiple asset classes, enabling informed discussions on pricing, risk, claims, and coverage strategy.
- Active provincial insurance license in good standing, minimum 1 year, with willingness to become licensed in other provinces or territories as required.
- Proven ability to lead through complexity, manage competing priorities, and make sound decisions in a fast-paced, high-stakes environment.
- Strong interpersonal, communication, and negotiation skills, with the ability to engage confidently with clients, partners, and senior stakeholders.
- Demonstrated credibility, accountability, and attention to detail, with a strong commitment to professionalism and quality outcomes.
- A collaborative leader with the confidence to challenge, influence, and drive alignment across internal and external partners.
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