Job SummaryAs a Technical Program Manager in the SAM/TAM Center of Excellence, you will lead cross-functional programs that enable service readiness, operational transformation, field enablement, and data-driven decision-making across the customer success and technical account management organization. This role requires a blend of technical understanding, business acumen, program leadership, analytics, and stakeholder influence to translate strategic priorities into scalable processes, tools, reporting, and execution plans. You will partner across Services, Product, Sales, Renewals, Marketing, Engineering, IT, and Customer Success teams to drive measurable outcomes for the SAM/TAM organization.
Job Requirements- Lead readiness, enablement, and execution planning for SAM/TAM programs, operational initiatives, and service portfolio changes.
- Develop and manage program plans, milestones, deliverables, risks, dependencies, and communications for cross-functional initiatives.
- Translate strategic service and portfolio changes into field-ready guidance, tools, playbooks, and operational processes.
- Build and maintain analytics, dashboards, measurement criteria, and reporting to support leadership decision-making and continuous improvement.
- Partner with cross-functional teams to represent SAM/TAM requirements, resolve blockers, and align execution across Services, Product, Sales, Renewals, Marketing, Engineering, IT, and Customer Success.
- Define and improve repeatable processes, governance models, and operating rhythms that improve consistency, scalability, and adoption.
- Support secure data handling, customer/account analysis, and operational modeling for resource planning, customer coverage, and service delivery decisions.
- Identify process gaps, serviceability issues, and operational risks; recommend and drive practical improvements.
Education- Minimum of 12 years of experience in technical program management, services operations, customer success, enterprise support, or related technical/business roles; 9-11 years preferred.
- Bachelor's degree in Engineering, Computer Science, Business, or related field; equivalent experience accepted.
- US Citizenship required.
- Experience with NetApp products, ONTAP, customer success operations, technical services, or enterprise support delivery models preferred.
- Demonstrated ability to lead multiple complex, cross-functional initiatives with limited supervision.
- Strong data analysis, reporting, dashboarding, and executive communication skills.
- Demonstrated ability to influence stakeholders, drive alignment, and deliver outcomes in ambiguous or evolving business environments.
Compensation:
The target salary range for this position is $170,000 - $220,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.
