DescriptionABOC is hiring a
Senior Trust Administrator. The individual in this position serves as a senior relationship manager for assigned custodial relationships within the Institutional Trust area.
RESPONSIBILITIES:
- Serve as the primary relationship manager for assigned Taft-Hartley and institutional trust clients, fostering long-term partnerships built on trust, responsiveness, and industry expertise.
- Ensure full compliance with governing plan documents, trust agreements, and applicable regulations, including ERISA and other federal and state requirements.
- Act as a central liaison between clients and internal teams (operations, compliance, custody, and investment services) to ensure seamless service delivery and issue resolution.
- Lead regular client engagement efforts, including annual in-person meetings, board presentations, and ongoing strategic check-ins to strengthen relationships and anticipate client needs.
- Advise trustees and plan administrators on custodial processes, asset movement, and operational best practices, delivering thoughtful solutions that enhance efficiency and transparency.
- Identify opportunities to improve client experience by streamlining workflows, introducing new service capabilities, and leveraging technology solutions appropriate for a community-focused institution.
- Drive business development by expanding existing relationships and cultivating new Taft-Hartley opportunities, including cross-selling treasury management, deposit products, and other bank services.
- Partner with senior leadership to position the bank as a trusted provider in the union and multiemployer benefits space, particularly within regional markets.
- Coordinate and contribute to the development of proposals, RFP responses, and marketing materials tailored to Taft-Hartley and institutional trust prospects.
- Represent the bank at industry events, union meetings, and community engagements; host client appreciation and educational events to strengthen brand presence.
- Monitor legislative, regulatory, and industry trends impacting employee benefit plans and union organizations, proactively advising clients and internal stakeholders.
- Support financial literacy and benefit education initiatives for union members, aligning with the bank's community mission.
- Mentor junior staff and contribute to the development of internal best practices within the Institutional Trust team.
- Perform other duties as assigned in support of departmental and organizational objectives.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
- High school diploma plus two years of trust administration experience or bachelor's degree in finance and/or business (required)
- Knowledge of trust account administration and operation practices and procedures as is normally attained in three years of trust administration experience [five years for officer level] (required)
- Knowledge of rules and regulations as defined in ERISA, following best practices as outlined by the DOL.
- Strong communication and interpersonal skills.
BENEFITS:
- Competitive compensation package
- Full health insurance (medical, dental and vision),
- 401(k)
- Life insurance
- Education Assistance
- Paid Vacation Days
- Employee Assistance Program
- Open-door work environment
- Opportunities for advancement
- Community Service Opportunities
