Charles Schwab

Systems Support Specialist

Charles Schwab • $75K — $95K *
Austin, TX 78745In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or equivalent IT Operations experience.
  • 4+ years in a high-availability data center or enterprise tech environment.
  • Understanding of distributed systems, server management, networking, virtualization, and cloud tech.
  • Experience with event management tools like Moogsoft.
  • Familiarity with visualization platforms such as Grafana.
  • Knowledge of Confluence, Jira, and Remedy/SmartIT tools.
  • Strong attention to detail for accurate execution in fast-paced settings.
  • Proven problem-solving skills and innovative thinking.

Responsibilities

  • Monitor systems for anomalies and escalate issues for quick resolution.
  • Identify and implement improvements in monitoring and escalation workflows.
  • Analyze operational data to enhance service reliability and reduce noise.
  • Communicate system instability and mitigation steps clearly to business partners.
  • Present system status updates during operational meetings.
  • Maintain service standards and support SLAs during incidents.
  • Provide hands-on troubleshooting and technical support as needed.
  • Create and manage documentation for operational processes and knowledge sharing.
  • Utilize AI tools like Copilot for operational workflow improvement.

Benefits

  • Bonus or incentive opportunities.
  • Collaborative team environment.
  • Exposure to cutting-edge technologies and tools.
  • Commitment to high service standards.
Full Job Description
Your Opportunity

The ITO Observability team helps manage risk to the firm by monitoring the real-time health and performance of software applications running across thousands of servers in a complex, multi-location network environment. This team-based role requires strong attention to detail, sound judgment, and the ability to respond quickly when potential instability or anomalies are identified. When an issue is detected, this role leverages a broad information base, established procedures, and cross-functional collaboration to support timely restoration and minimize business impact.

Roles & Responsibilities:

  • Monitor Schwab systems for anomalies, indicators of instability, and potential service-impacting events; escalate to the appropriate support teams to drive timely restoration.
  • Identify opportunities to improve, automate, and streamline monitoring, alerting, and escalation workflows.
  • Analyze operational data and trends to identify workflow improvements, reduce noise, and strengthen service reliability.
  • Draft clear, concise communications for business partners regarding system instability, potential impact, and recommended mitigation steps.
  • Present the enterprise-wide status of Schwab systems during recurring operational readiness and status meetings.
  • Maintain high service standards and support business Service Level Agreements during incidents and service-impacting events.
  • Provide hands-on troubleshooting and technical support where applicable.
  • Create and maintain documentation for operational processes, procedures, knowledge articles, and training guides.
  • Apply Copilot and other AI-enabled tools to support problem solving, improve efficiency, and explore agent-based solutions that streamline operational workflows.
What you have
  • Bachelor’s degree in Computer Science or equivalent professional experience in IT Operations.
  • 4+ years of experience in a large-scale, 24x7, high-availability data center or enterprise technology environment.
  • Foundational understanding of distributed and server operating systems, server administration, network components, virtualization, and cloud computing environments gained through professional experience or formal technical training.
  • Experience with event management platforms, such as Moogsoft.
  • Experience with monitoring and visualization platforms, such as Grafana.
  • Familiarity with Confluence, Jira, and Remedy/SmartIT service management tools.
  • Strong attention to detail, with the ability to execute tactical responsibilities accurately in a fast-paced environment.
  • Demonstrated ability to act as a change agent by bringing forward innovative ideas, solving problems, and delivering practical solutions.
  • Ability to influence and collaborate effectively with others through constructive communication and positive reinforcement.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Finance & Insurance
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ
SCHW
* Ladders Estimates

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