You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Working on Epic Hospital Billing and/or Professional Billing configuration changes and build by maintaining industry and client standards ensuring build quality and timeline adherence as well as debugging and resolving any issues/defects
- Translate user requirements into functional and technical design specifications and review with client(s) to ensure accuracy
- Serve as a mentor/subject matter expert to local and client-based team members
- Participate in medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
- Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
- Function as a liaison between Operations, Information Technology (IT) and Third-Party Systems
- Provide support of application incidents reported through the help desk
- Provide assigned support during go-lives and system upgrades
- Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
- Work with trainers to develop and maintain application specific training curriculum and materials
- Adhere to organization standards for system configuration and change control
- Develop solid relationships with end user communities, customers and business partners
- Attend, participate in, and contribute to various project meetings
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Undergraduate degree or equivalent experience
- Active / current certification in Epic Resolute Hospital Billing and/or Epic Resolute Professional Billing
- 4+ years of healthcare experience
- 4+ years of Direct client healthcare domain knowledge such as billing, payment posting, self-pay/insurance follow up, denial management, customer service or vendor management
- 4+ years of Subject Matter Expertise (SME) in relevant applications
- 4+ years of knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas
- 2+ years Epic Experience and direct client experience
Preferred Qualifications:- Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
- Epic Certification in Reimbursement Contracts
- Epic Certification in Claims
- Epic Patient Estimates Badge or equivalent experience
- 4+ years of knowledge in policies and procedures related to Revenue Cycle operational functions
- 2+ years of demonstrated ability and history of team management (informal or formal), cross-team communication and leadership skills
- Proficiency with MS Excel, Visio, PowerPoint and SharePoint
- Proven subject matter expertise in Epic Security for Hospital Billing and/or Professional Billing
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
