If this is you; you'll also have a strong with expertise in designing, deploying, and optimizing M365 solutions, including MS Defender, Intune, and Entra ID, with additional responsibilities in handling Tier 2 and Tier 3 Windows support.
Responsibilities
• Collaborate with clients to understand their needs, provide technical guidance, and assist them in implementing the solution.
• Design, implement, and operate Microsoft Defender and Intune solutions to support endpoint protection, device management, and compliance across on-premises and cloud environments.
• Administer Microsoft 365 services, including SharePoint Online, Teams, OneDrive, and other related workloads.
• Monitor system performance, troubleshoot issues, optimize resource utilization, and perform necessary upgrades and patches.
• Collaborate with internal IT teams to plan, deploy, and maintain Windows-based applications, services, and updates.
• Evaluate and select appropriate hardware, software, and networking technologies to meet organizational needs.
• Ensure the tracking and renewal of all applicable software and system licenses.
• Configure systems for compliance with SLAs, using load-balancing, fault-tolerance, and scalable architecture where required.
• Manage configuration and provisioning of Microsoft Windows operating systems both on-premises and in the cloud (Azure, AWS).
• Manage and administer hybrid Exchange server infrastructure.
• Ensure system and data integrity through regular audits, monitoring, and security measures.
• Implement data backup and recovery strategies to ensure business continuity.
• Document system configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.
• Stay updated on emerging technologies, trends, and best practices related to infrastructure systems engineering.
• Identify opportunities for process improvement, automation, and efficiency gains in infrastructure management.
• Provide timely and responsive technical expertise both within and to clients, which may include rotational on-call support and off-hours system maintenance.
Qualifications and Skills:
• Bachelor's degree in computer science, Information Technology, or a related field.
• Proven 4+ years of experience as a system administrator, specifically with Microsoft technologies.
• Strong knowledge and experience with Windows Server administration, including Active Directory, Group Policy, and file/print services.
• Proficiency in managing Exchange 2010/2016 Server and Exchange Online environments, including mail flow, mailbox management, and security.
• Proficiency in network administration, including LAN/WAN, TCP/IP, routing, and VPN technologies.
• Experience with M365 administration, including SharePoint Online, Teams, and OneDrive.
• Experience with endpoint protection and device management using Microsoft Defender and Intune.
• Strong knowledge of server hardware, operating systems, and virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with storage technologies (e.g., SAN, NAS) and backup/recovery solutions.
• Working knowledge of cloud computing platforms (e.g., AWS, Azure).
• Solid understanding of cybersecurity principles and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple priorities effectively.

MSP Tools Experience and Certifications:

• Experience with one or more of the following is preferred: Kaseya, OTRS, Intune, ITGlue, Horizon Client, or Remote Desktop Services (RDP).
• Microsoft 365 Certified: Administrator Expert (MS-102)
• SC-300: Microsoft Identity and Access Administrator
• AZ-104: Microsoft Azure Administrator

What we offer

• Base salary with the opportunity to earn bonuses based on performance; proportionate to relevant experience and background
• Excellent medical, dental, and benefits plans
• Internal career advancement opportunities
• Healthy work-life balance.

How to apply

If you have the spirit, drive and passion for technology-based business development, we would like to hear from you. Please send us your resume with subject: "System Engineer", including details of qualifications and training, work experience, and why you feel this would be a suitable position for you at [email protected]

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from recruitment professionals at this time.

Job Type: Full-time, Permanent
Work Arrangement: On-site
Other: Must have a reliable vehicle and valid driving license. Must have valid work authorization to work minimum of 37.5 hours per week in Canada and available to support after hours/ on call.