Description Position at Triage Partners, LLC
Systems Engineer
Description:
The Systems Engineer is responsible for providing advanced technical support and maintenance of computer desktops, servers, networks, and associated peripherals for both hosted and on-premises systems. In addition to resolving employee-reported issues and performing hardware and software installations, this role takes increased ownership of troubleshooting complex issues, supporting a geographically distributed workforce, and maintaining IT standards across field and remote environments.
This position also serves as the primary point of contact for Triage Partners' third-party Managed Service Provider (MSP), coordinating support, monitoring, and security-related activities to ensure reliable and secure IT operations.
Responsibilities:
- Provide advanced technical support and resolve problems while delivering a positive client experience
- Respond to scheduled service tickets; independently manage, prioritize, and resolve higher-complexity issues, including emergency and escalated tickets
- Support a large fleet of computers, hardware, and peripherals deployed in the field and at remote employee locations
- Troubleshoot, configure, deploy, and maintain laptops, desktops, mobile devices, and field hardware both on-site and remotely
- Serve as the primary point of contact for the third-party Managed Service Provider (MSP)
- Coordinate with the MSP on system monitoring, security alerts, patching, and incident response
- Manage escalation of issues to the MSP and ensure timely resolution and follow-up
- Maintain working knowledge of basic networking concepts and security monitoring to effectively collaborate with the MSP
- Manage network operations including troubleshooting connectivity issues, installing and maintaining routers and firewalls, adding/terminating users, assigning rights and access, resetting passwords, configuring workstations and peripheral equipment, assessing and reporting operational status, and performing backups and restores
- Develop, maintain, and enforce technology policies, standards, procedures, and related checklists
- Troubleshoot workstations, networks, software applications, phones, copiers, and other technologies with minimal supervision
- Investigate user issues by gathering relevant facts, performing root-cause analysis, and collaborating with internal teams or vendors to resolve service issues
- Support and maintain internal and third-party applications
- Identify recurring issues and recommend system improvements to reduce support case volume and improve reliability
- Perform network monitoring diagnostics and proactive/preventative maintenance to ensure systems are operational and running at peak performance
- Execute change control procedures and independently modify system configurations, utilities, software, and hardware settings for assigned devices
- Assist with onboarding and off-boarding of employees and contractors, including provisioning, access control, and hardware deployment
- Oversee and maintain accurate asset management for IT hardware, software licenses, and field equipment
- Perform workstation hardware and software upgrades, refreshes, and replacements as required
- Provide guidance and technical support to Level I engineers when needed
- Be available after-hours, if required, for critical system issues or outages
Qualifications:
- Must be In Corporate Office in Tampa
- Bachelor's degree or equivalent combination of education and experience
- Microsoft certification(s) preferred
- 4-6 years of experience in computer operations, networking, and production support
- Experience working with third-party MSPs or external IT vendors
- Azure DevOps experience
- Experience supporting both in-office, field-based, and fully remote employees
- Proven ability to work independently and handle escalated technical issues
- Previous Experience with company acquisitions
Technical Skills
- Strong understanding of basic networking terminology and concepts (LAN/WAN, VPN, firewalls, routing, DNS, DHCP)
- Experience coordinating security monitoring, alerts, and remediation with an MSP
- Strong experience supporting web applications and understanding web application architectures
- Advanced troubleshooting and debugging skills across hardware, software, and network systems
- Experience documenting user issues and performing root-cause analysis
- Competency in support processes, SLAs, issue resolution, monitoring, and metrics
- High proficiency with Microsoft technologies including:
- Windows Professional desktop operating systems
- Microsoft Office applications
- Microsoft Business applications (O365, Teams, Skype/Lync, Visio, etc.)
- Windows Server and Active Directory administration
- Network printer and scanner setup and support
- Experience supporting VPNs, remote access tools, and distributed environments
Skills and Abilities:
- Excellent oral and written communication skills
- Strong attention to detail and documentation
- Ability to communicate effectively with vendors and technical partners
- Ability to identify, analyze, and resolve problems efficiently
- Demonstrates critical and creative thinking
- Able to adapt quickly to changing priorities and environments
- Takes ownership of systems and outcomes
Perks of Working at Triage:
- Comprehensive benefits package, including but not limited to medical, dental, vision, and life
- 401K with Company Match
- Medical and Dependent Care Flexible Spending Accounts (FSA)
- Paid Sick Time
- Holiday Pay
- Paid Vacation Time
- Referral Program
- Career advancement opportunities
- Continuous training and personal development opportunities
- A quality Employee Recognition Program
