The Systems Engineer's primary responsibility is for the software server infrastructure needed to support customer projects and systems. The Systems Engineer is the lead technical resource for Swisslog Healthcare software implementations. This includes server deployment and configuration, and the installation and testing of all interfaces. Your integration responsibilities involve software integration with automation hardware and data integration with third-party systems using your expertise in HL7, SQL, and scripting languages. Project assignments may range from server migrations and interface modifications to integrating new automation systems.
The Systems Engineer works closely with the Project Management team, customers, and third-party software vendors. The Systems Engineer works collaboratively with the Site Installation Manager on the connectivity of automation hardware to the software infrastructure.
Systems Engineers are also responsible for aiding the Customer Care and Software Support organization as required.
Make an impact- Software systems, integration, and IT subject matter expert for all project realization activities. Advise the customer's teams on the required server software infrastructure needed for the successful implementation of Swisslog Healthcare solutions.
- Responsible for the installation and integration tasks associated with projects, including internal systems integration and interfaces with customer's third-party systems.
- Deploy software updates and upgrades to customer systems as required.
- Collaborate with Project Managers, Site Installation Managers, and the implementation team to complete the interface and connectivity between automation hardware and the server infrastructure.
- Lead the installation and development of label programming, following best practices
- Assist the Director of Systems Engineering & Implementation with effort estimates and scope of work definitions necessary for special projects.
- Collaborate extensively with the technical product teams and Technology Centers to develop deployment and software best practices.
- Perform other duties, as assigned.
What you need to succeed- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or five years of relevant experience in a healthcare software/application deployment or customer support role.
- Familiarity with healthcare interfaces or equivalent industry standard interfaces (HL7) and integration engines (ex. Mirth Connect, Rhapsody, etc.).
- Proactive problem-solving and troubleshooting skills along with the ability to quickly understand the integration and data flow between disparate systems.
- 3 years of experience with:
- Microsoft SQL query and data manipulation.
- Solutions development via scripting or a programming language (ex. JavaScript, Bash, Ruby, Python, etc.).
- Installing, configuring, supporting Windows Workstation, Windows Server, Microsoft SQL Server and Linux applications.
- Familiarity with common support tools (ex. SecureLink, Beyond Trust, GitHub, Slack, Microsoft Office Suite, etc.)
- Ability to travel within the US and Canada, as required for team collaboration and the support of customer projects (10-15%).
Desirable, but not Essential:- Management of EDI message handling
- Crystal Reports, or similar SQL reporting tools
- Troubleshooting IT infrastructure including networks, and VPNs
Compensation: Salary range for this position is $80,000 - $90,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).
