This position requires in office 3 days a week at our Kelly Benefits Headquarters located in Sparks, MD.
Minimum hours are 8:15 am to 5:00 pm
PURPOSE OF POSITION Support and manage Kelly Benefits infrastructure systems through their complete life cycle (design, procurement, installation, maintenance). This includes but is not limited to Cisco switches and routers using various network protocols, Windows servers, system backups, virtual desktop infrastructure (VDI), and other information technology deemed critical to business operations.
DUTIES AND RESPONSIBILITIES - Maintain network operations on a day-to-day basis for a complex network of 400 VDI desktops and over 500 virtual servers as part of the Infrastructure Support team
- Troubleshoot and proactively monitor networks, systems, and applications to identify and correct malfunctions and other operational difficulties
- Provide documentation of network operating systems and network topology
- Implement authorized network enhancements and special projects as assigned
- Perform necessary patching and application updates to server infrastructure, virtual desktop infrastructure (VDI), and supporting systems
- Implement, manage, and maintain infrastructure monitoring solutions to ensure availability of Kelly Benefits systems
- Implement, manage, and maintain the availability of all file shares
- Support and maintain recovery systems and operations, including maintaining backup system configuration, performing backup system upgrades, monitoring backups, and performing restores as needed for business resiliency
- Support the organization in the design and implementation of network components, including support of development systems and assistance with testing
- Recommend new and emerging technologies to solve Kelly Benefits business problems
- Participate in the design of infrastructure systems
- Provide mentorship and guidance to junior System Engineers
- Participate in a rotating on-call support schedule as needed
- Perform other duties as assigned and deemed necessary by Information Technology Management to maintain systems availability and business operations
MINIMUM QUALIFICATIONS - Bachelor of Science degree in Information Technology or Computer Science preferred
- 5-10 years of System Engineering experience or demonstrated equivalent work experience and industry accreditation
- Technical certification training from Microsoft, Cisco, Citrix, or other infrastructure-related certification
KEY COMPETENCIES - Information Seeking
- Analytical Thinking
- Learning Agility
- Quality Focus
- Time Management
- Creativity & Innovation
- Planning and Priority Setting
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER KEY SUCCESS FACTORS - Expert experience in Microsoft operating systems (workstation and server)
- Expert experience implementing and supporting Citrix VDI environments (Citrix DaaS preferred)
- Expert experience with profile management systems within a VDI environment (FSLogix preferred)
- Experience supporting Nutanix hardware and Nutanix AHV
- Strong technical understanding of Windows infrastructure services (e.g., AD, GPO, CIFS, Client)
- Experience with VMware ESXi in a clustered environment
- Experience configuring and allocating storage using SANs
- Experience supporting fileshare management systems (Resilio preferred) and backup operations (Commvault preferred)
- Strong experience configuring and maintaining Cisco switches, routers, and security appliances
- Strong scripting skills to automate operations (Batch, VBScript; PowerShell and/or Perl a plus)
- Strong analytical and problem-solving skills
- Experience with certificate management
- Detail-oriented, security-conscious, and proficient in troubleshooting
- Strong written and oral communication skills for effective documentation and business case development
- Ability to troubleshoot technical problems with tact and focus, even under extreme pressure during outages
- Strong time management skills
- Ability to administer large and complex computer networks
