SYSTEMS ENGINEER III - AV/COLLABORATION ENGINEERLocation: NASA Johnson Space Center (JSC), Houston, TX
Work Arrangement: 100% On-Site
Clearance Requirement: Public Trust
Education: Bachelor's Degree
SUMMARYNoetic is seeking a highly skilled
Systems Engineer III - AV/Collaboration Engineer to design, deploy, integrate, and manage workplace collaboration environments at NASA Johnson Space Center. The ideal candidate will have hands-on experience with
Microsoft Teams Rooms (MTR), Logitech, Crestron, Cisco, and other conferencing technologies, along with a strong understanding of AV systems, networking, Microsoft 365, and collaboration infrastructure. This role will serve as a technical subject matter expert responsible for maintaining reliable, high-quality collaboration environments, troubleshooting complex AV and connectivity issues, and supporting the deployment and lifecycle management of collaboration technologies across JSC and other NASA centers as needed.
PRIMARY RESPONSIBILITIES- Design, deploy, integrate, and manage physical workplace collaboration environments at NASA Johnson Space Center and support collaboration environments across other centers as needed.
- Serve as a subject matter expert for Microsoft Teams Rooms (MTR), including Logitech, Crestron, Cisco, and other conferencing technologies.
- Install, configure, maintain, and troubleshoot conferencing systems and peripherals, including displays, cameras, microphones, speakers, and other collaboration hardware.
- Lead physical installation, structural mounting, cable management, and hardware configuration of MTR Windows and Android endpoints.
- Manage and monitor Microsoft Teams Rooms Pro Management Portal, Teams Admin Center, Cisco Control Hub, Crestron XiO Cloud, Logitech Sync, and other approved tools.
- Monitor hardware health, device status, and peripherals to maintain high availability and optimal audio/video quality.
- Plan, test, and deploy software updates, security patches, and OEM firmware upgrades.
- Provide hands-on troubleshooting for complex audio, video, control programming, and connectivity issues.
- Evaluate, select, and standardize Microsoft Teams-certified AV hardware, including microphones, cameras, DSPs, and control panels.
- Configure Teams resource accounts and Exchange integrations.
- Support enterprise and federal Conditional Access policies and network optimization, including Quality of Service (QoS).
- Apply systems engineering concepts to the design, development, integration, and testing of cloud, hardware, software, and system-level requirements.
- Develop integrated system test requirements and strategies and support overall system-level testing.
- Some travel may be required to support installation teams at other centers.
BASIC QUALIFICATIONS- Bachelor's degree.
- 3-5+ years of experience in AV engineering, unified communications, or collaboration workspace management.
- Direct, hands-on experience deploying and programming Logitech, Crestron, Cisco, and other conferencing devices.
- Strong knowledge of Microsoft Teams Rooms architecture across Windows and Android ecosystems.
- Experience with Microsoft Teams Rooms hardware, networking, software, and management tools.
- Understanding of collaboration and conferencing control environments.
- Ability to read high-level wiring diagrams for installation and troubleshooting.
- Understanding of Crestron and AMX control systems, display technologies, and audio/video switching technologies.
- Understanding of AV-over-LAN technologies and audio DSP configuration and gain structure.
- Solid understanding of TCP/IP, DHCP, DNS, and firewall rules.
- Experience with Microsoft 365 Conditional Access policies.
- Experience managing Teams resource accounts, licenses, and Exchange room calendars.
- Ability to work 100% on-site at NASA Johnson Space Center.
- Ability to obtain and maintain the required Public Trust designation.
PREFERRED QUALIFICATIONS- Microsoft MS-700 - Managing Microsoft Teams certification or specialized Microsoft Teams Rooms training.
- CTS - Certified Technology Specialist certification.
- CTS-I - Certified Technology Specialist - Installation certification.
- Knowledge of government network and hardware security requirements.
- Experience supporting enterprise or federal collaboration environments.
