Job Description

Impact
At WGU, technology plays a critical role in creating exceptional experiences for students, faculty, and staff. As a Systems Engineer II, you will help ensure the stability, scalability, and effectiveness of our Salesforce ecosystem by supporting administration, deployments, integrations, and ongoing platform enhancements. This role is ideal for a Salesforce professional who enjoys solving technical challenges, improving business processes, and partnering across teams to deliver reliable solutions.

What You'll Do

• Administer, configure, support, and maintain Salesforce environments, ensuring users have appropriate access and resources to be successful.
• Manage and execute Salesforce deployments, including validating deployment packages and ensuring rollback and recovery plans are in place.
• Resolve Salesforce-related issues submitted through internal ticketing systems and partner with stakeholders to troubleshoot complex problems.
• Maintain Salesforce data integrity, perform sandbox refreshes, and ensure appropriate backup and disaster recovery processes are followed.
• Review developer code and deployment packages to ensure adherence to Salesforce best practices, standards, and procedures.
• Collaborate with Salesforce administrators, managers, and developers to deliver enhancements and resolve system issues.
• Participate in Salesforce-related projects, mentor less experienced administrators, and help evaluate new Salesforce technologies and solutions.

What You'll Bring

• Bachelor's Degree in Computer Science or a related field.
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.
• 3 years of experience as a Salesforce.com administrator.
• Salesforce.com Certification.
• Experience with Apex and Visual Force development methods.
• Experience with Salesforce API.
• Experience with SOQL (Salesforce Object Query Language).
• Knowledge of Salesforce Sales Cloud and Service Cloud applications.
• Understanding of Salesforce integrations with external systems.
• Strong technical troubleshooting, problem-solving, and analytical skills.
• Ability to serve as a resource for escalated issues and make sound decisions under pressure.
• Strong verbal and written communication skills with the ability to build effective relationships across teams.
• Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.
• Working knowledge of Microsoft Exchange and Outlook.
• Intermediate to advanced spreadsheet and data manipulation skills.
• Knowledge of Salesforce Lightning, Process Builder, and other current Salesforce platform capabilities.
• Understanding of when to leverage declarative versus programmatic solutions to solve business challenges.

Bonus Points

• Experience mentoring Salesforce administrators or junior team members.
• Experience evaluating and implementing Salesforce-related technologies and third-party solutions.
• Experience supporting enterprise-scale Salesforce environments with multiple orgs and deployment pipelines.

Experience in Lieu of Education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

• Introductory call
• Hiring manager interview
• Senior team member interview

Work Location

This is a full-time, in-office position requiring five days per week in our Phoenix, Arizona office, designed to foster the collaboration and connection that fuel our best work.

Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Travel Requirement

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

#LI-AW2

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.