Position Overview:
Arctiq is looking for an experienced Systems Engineer II to support the implementation and ongoing delivery of managed services with a focus on data protection, backup, and disaster recovery. is responsible for configuring and deploying customer solutions across platforms including Commvault, Rubrik, Metallic, and Zerto. You will participate in client-facing meetings, perform hands-on hardware and software configuration, and serve as a reliable escalation point for junior engineers. This is a hybrid position that includes participation in an on-call rotation to support after-hours incident response.
Key Responsibilities:
- Configure, deploy, and maintain data protection platforms including Commvault, Metallic, Zerto, and related technologies
- Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams
- Perform hardware installations, including racking, cabling, and setup of media agent servers and storage components
- Participate in client meetings to gather requirements, provide updates, and ensure alignment on technical delivery
- Serve as a primary technical contact for assigned managed service accounts
- Work cross-functionally with Network, Systems, and Project teams to ensure seamless service delivery
- Manage and resolve escalated tickets, performing root cause analysis and delivering documented findings to clients
- Mentor Systems Engineer I staff and contribute to the knowledge base and Confluence documentation
- Maintain accurate asset, configuration, and change records in Jira and other ITSM tooling
- Participate in on-call rotation, responding to after-hours alerts and incidents per defined escalation procedures
- Maintain awareness of best practices in backup, recovery, and data management
Qualifications:
- 3-5 years of experience in systems or backup administration, preferably in a managed services or service provider environment
- Foundational knowledge of Commvault, Metallic, Zerto, Rubrik, Cohesity, or similar data protection platforms
- Familiarity with Windows Server, VMware, network fundamentals, and storage systems
- Proven track record managing client-facing escalations and technical communications
- Strong troubleshooting and documentation skills
- Excellent communication skills for both technical and non-technical audiences
- Comfortable with hybrid work expectations and on-call availability on a rotating basis
- Ability to lift and install physical hardware (up to 50 lbs)
- Preferred certifications: Commvault Certified Professional, Zerto Certified Associate (ZCA), Fortinet NSE, or Microsoft Azure
Work Arrangement:
- Hybrid schedule - combination of remote and on-site work as coordinated with your team
- Participation in a rotating on-call schedule to cover after-hours incidents and critical alerts
- On-call responsibilities include acknowledgment, triage, and escalation per Arctiq's incident response procedures
What Success Looks Like:
- Client solutions are deployed accurately, on time, and documented to a high standard
- Clients receive timely, well-communicated resolutions with minimal escalation to senior staff
- SLA targets are consistently met or exceeded on assigned accounts
- Ticket and project documentation is accurate, thorough, and useful to the wider team
- Client relationships are stable and trust is maintained through proactive communication
- On-call incidents are handled promptly and resolved or escalated within defined response windows
Technologies you will work with:
Commvault / Rubrik • Metallic • Zerto • Cohesity • Fortinet / FortiGate • Microsoft Azure • VMware vSphere • Windows Server • Microsoft 365 / Entra ID • Jira / Confluence • Networking fundamentals
Location:
- Atlanta, Georgia, USA (Hybrid)
Candidates must be legally authorized to work in the country where they reside. Arctiq does not sponsor work Visas at this time.
We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.
