5+ years of experience in desktop support, systems administration, or network administration.
Strong experience in Microsoft environments, including Windows Server and Active Directory.
Proficient in troubleshooting hardware, software, and network issues.
Working knowledge of virtualization, backups, firewalls, and cloud services.
Excellent problem-solving and organizational skills.
Ability to handle multiple tasks while delivering top-tier customer service.
Degree in Computer Information Systems, Computer Science, or similar field strongly preferred.
Responsibilities
Provide daily technical support for hardware, software, network, and system issues.
Administer Microsoft 365 user accounts, permissions, and email services.
Configure and maintain desktops, laptops, servers, and other IT equipment.
Support employee onboarding and offboarding with technology resource provisioning.
Monitor and document IT systems and technology assets.
Coordinate with managed service providers to resolve issues and aid projects.
Implement security practices such as MFA and endpoint protection.
Benefits
Comprehensive Health Coverage including Medical, Dental, and Vision insurance.
Future-Ready Retirement Plan with 401K and company contributions.
Generous PTO, Vacation, and 9 Paid Holidays for work-life balance.
Optional Short Term Disability and Company-Paid Long-Term Disability.
Employee Assistance Program for confidential support and wellness resources.
Opportunities to engage in community programs, emphasizing corporate social responsibility.
Full Job Description
About the Position
Provide day-to-day technical support for hardware, software, network, and system issues.
Administer Microsoft 365, user accounts, permissions, and email services.
Configure, maintain, and troubleshoot desktops, laptops, mobile devices, servers, and other IT equipment.
Support employee onboarding and offboarding by provisioning and securing technology resources.
Monitor, maintain, and document IT systems, network infrastructure, and technology assets.
Coordinate with managed service providers and technology vendors to resolve complex issues and support ongoing projects.
Implement and maintain security best practices, including MFA, endpoint protection, encryption, and access controls.
Partner with HR, Compliance, and Operations to support HIPAA compliance, security initiatives, and technology improvements.
Provide user training, technical guidance, and documentation to support employees across the organization.
Assist with IT planning, budgeting, hardware refreshes, and future technology initiatives.
What We're Looking For
5+ years of experience in desktop support, systems administration, or network administration.
Strong experience supporting Microsoft environments, Windows Server, Active Directory, Microsoft 365, networking, and enterprise infrastructure.
Experience troubleshooting hardware, software, and network-related issues.
Working knowledge of virtualization, backups, firewalls, cloud services, and endpoint security.
Excellent problem-solving, communication, and organizational skills.
Ability to prioritize multiple tasks while providing exceptional customer service.
Degree in Computer Information Systems, Computer Science, or related field strongly preferred. Relevant certifications are a plus.
Qualifications for Success
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative, detail-oriented, and self-motivated.
Committed to maintaining security, confidentiality, and Health System Services' core values of Empathy, Passion, Integrity, and Commitment.
What You Get - Benefits That Go Beyond the Basics
Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
Time to Recharge - Generous PTO, Vacation, and 9 Paid Holidays
Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disabilityand Free Confidential Employee Assistance Program
Be Part of Something Bigger - Join an organization that values giving back through community programs
