Amazon

Systems Development Engineer

Amazon$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strong grasp of computer science principles (object-oriented design, algorithms, data structures).
  • Proficiency in at least one programming language (Python, Java, C, or C++).
  • Experience with Linux or Unix operating systems.
  • Bachelor's degree in a relevant engineering or computer science field preferred.
  • Familiarity with CI/CD processes and deployment automation.
  • Knowledge of distributed systems and relational databases is beneficial.
  • Understanding of search algorithms and technology is a plus.

Responsibilities

  • Design and create solutions to address emerging problems.
  • Enhance existing self-service issue resolution tools.
  • Analyze ticket metrics to find improvement opportunities.
  • Work with Technical Program Managers on complex troubleshooting.
  • Conduct root cause analyses and coordinate defect resolutions.
  • Make informed decisions on search service changes independently.
  • Document and escalate issues accurately, following SOPs.

Benefits

  • Opportunities for professional development.
  • Supportive and collaborative team environment.
  • Access to the latest tools and technologies.
  • Involvement in innovative projects that impact customer experience.
  • Flexibility in work arrangements.
Full Job Description
You will independently provide support for search-related issues, deliver high-quality work, leverage our customers' voice to understand their pain points, and help drive fixes. You will learn about how Amazon Search results are generated and rendered. This role requires strong problem solving skills to identify and develop automated solutions to key issues.

Key job responsibilities
• Design and develop new tools to solve emerging problems.
• Maintain and improve existing self-service issue resolution tooling.
• Continuously identify the areas for improvement of self-service by evaluating ticket metrics and logs.
• Collaborate with Technical Program Managers and development team members to troubleshoot complex features.
• Coordinate root cause analysis and defect resolution with the team and key stakeholders.
• Identify search service changes and make independent decisions based on the available information.
• Follow standard operational procedures (SOPs) to resolve emergent issues and escalate to internal search teams. Ensure all issues are properly documented and closed.
• Create knowledge-based articles and SOPs to provide related training to various team members.

BASIC QUALIFICATIONS

- Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis

- Experience programming or scripting language like Python, Java, C or C++

- Experience with Linux/Unix

PREFERRED QUALIFICATIONS

- Bachelor's degree or above in Computer Science, Computer Engineering, Systems Engineering, Electrical Engineering, or other related discipline

- Experience with CI/CD pipelines build processes

- Experience in automating, deploying, and supporting infrastructure

- Knowledge of distributed, multi-tiered systems, algorithms, and relational databases

- Knowledge of search algorithms and technologies

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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