Virtusa Corporation

Systems Architect

Virtusa Corporation • $135K — $160K *
Southborough, MA 01772In-Person
Healthcare
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 15+ years of Salesforce experience
  • 8+ years as a Technical Architect
  • Deep expertise in Salesforce Health Cloud
  • Proven experience with Service Cloud and Agentforce
  • Strong knowledge of Salesforce APIs and Apex
  • Familiarity with Salesforce Data Model and Security
  • Excellent communication and stakeholder management skills

Responsibilities

  • Lead architecture and design of Salesforce Agentforce solutions
  • Deliver integrated Service Cloud solutions including Omni-Channel and Voice
  • Utilize Einstein AI features in project implementations
  • Manage case lifecycle through automation and productivity tools
  • Collaborate with stakeholders to define business requirements
  • Ensure adherence to security and sharing rules during implementations

Benefits

  • Comprehensive health and wellness programs
  • Opportunities for professional development and training
  • Flexible work arrangements
  • Access to the latest Salesforce technologies and tools
  • Collaborative and inclusive work environment
Full Job Description
Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce. 15+ years of Salesforce experience, with at least 8+ years as a Technical Architect. Proven experience with Service Cloud and Agentforce / Agent Workspace. Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat. Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools. Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC). Familiarity with Salesforce Data Model, Security, and Sharing rules. Excellent communication, presentation, and stakeholder management skills. Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features. .

About Virtusa Corporation

Virtusa Corporation is a global provider of digital business strategy, digital engineering, and information technology (IT) services and solutions. The company helps its clients transform their businesses through innovative technology solutions that enable them to improve customer engagement, increase operational efficiency, and drive revenue growth. Virtusa Corporation was founded in 1996 and is headquartered in Southborough, Massachusetts. The company has over 20,000 employees and operates in over 30 countries around the world. Virtusa Corporation is committed to sustainability and has received numerous awards for its environmental and social responsibility initiatives.
Learn more about Virtusa Corporation
Size
22,883 employees
Market Cap
$1.5 billion
Industry
Information Technology
Net Income
$44.6 million
Founded
1996
5 Year Trend
+22.3%
Revenue
$1.2 billion
NASDAQ
VRTU
* Ladders Estimates

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